Instructions on the U-Haul app required verification on the same date as the reservation. There was no mention of needing to go into the store at the location. Verification prior to date and time of pickup will be much better. We spent almost an hour at the site with verification and subsequent calls to and from U-Haul. Also, instructions to verify the truck plate number after it was picked up was sent some time after pickup. Similarly, return instructions were sent during or soon after arrival at the site.
Ernst C
Sandalwood Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43229
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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When I picked up the truck it had less than 1/16 of a tank. I returned it with more fuel than I had when I picked it up but I was hit with a fuel charge.
Garry RScammers Tried to charge my card after I already paid 0 out of 10 would not Recommend 👎
Amir IMy truck was not ready on time
Kolleen LGreat customer service & knowledgeable
Christi P