Customer Reviews for Sandalwood Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sandalwood Market

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Cesar T.
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This place is a scam , they charge me for gas but I picked up the truck with zero gas on it !!!

Adam C.
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I had a reservation to pick up a 10' box truck at 6:00pm. The truck didn't show up until 7:00. The floor in the back was really dirty. The right rear tire was low on air. I also did not receive the furniture pads that I was charged for. I will never return to that location and I may rent from Penske the next time I am in need of a box truck.

Phil W.
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Convenient for the location and very efficient, but the cab wasn't very clean and the workers at the shop didn't wear masks. I'd go there again but it was pretty meh overall

William C.
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So much for a contactless pick-up and drop off. I had to get the keys from someone in a shady-looking strip center, not wearing a mask. I wondered around looking for the Uhaul location because of the 12-inch by 12-inch window sign that could not bee seen from the parking lot. The person on doing the check-in on the phone was - RUDE!! The process took way too long - eating up my reserved time. Overall not a good experience, won't do it again.

ADAMA K.
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they people are really good and they

Stacy T.
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Not offer this location to anyone that is female or white. I experienced a level sexist, racism and discrimination in the amount of time it would take a for this company to loose my business. In addition, the app for a no contact pick up is terrible. I was to pick my rental up at 7:30 am. The location does not open until 10 AM. Enjoy my money now because I WILL NEVER USE UHAUL AGAIN! the truck was filthy, the interior light was literally falling out of the ceiling. At rerun I used the app and was expecting a call due to my comments and nothing. Your company is horrible.

Laura D.
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Online pick up service is horrible. The only reason I rated higher was because the sale clerk in the market helped me. Uhaul in general sucked. Long wait times and did not rectify the problem, although they said they did. Had to start a new contract with onsite clerk.

Jeffrey R.
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Unfortunately, our UHAUL Equipment that we had requested online was not available when we picked up our truck. This was disappointing and negatively impacted our move and overall UHAUL experience. But the dealer was still very helpful and kind throughout the entire interaction.

Kevin W.
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Customer did not leave a comment.

Solita Z.
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Customer did not leave a comment.

SHAWNTAY C.
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Clean it

Sarah D.
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FUCK YOUR APP

MANI K.
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Customer did not leave a comment.

jibril S.
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Customer did not leave a comment.

Pierre B.
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Went as expected. All good

bianca B.
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Its not the location, the truck was bot running well. Like maybe the transmission is slipping. That makes for more gas being burned in my opinion. But it did the job.

Christi P.
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Great customer service!

Anita B.
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Customer did not leave a comment.

Davion T.
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I was charged an extra $17 and then received an email for another $48 and I'm still awaiting an explanation

Emanuel J.
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staff was polite, efficient, and proficient in handling the rental. The truck was in great condition and the service was over all excellent.

Julia B.
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Customer did not leave a comment.

Denise B.
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I could not use the self check-in because it could not verify me and when I sent into location to check-in, there was nobody there who could process the transaction. I had pickup at 330 and did not leave with rental until 430. There were service lights on in the vehicle while I was driving it. Did not feel safe

Michael P.
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Took 50 minutes for pickup

Delsha D.
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Customer did not leave a comment.

hamza A.
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Customer did not leave a comment.

Kristof S.
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I order a truck and an appliances cart on line. After arriving at the location the cart was not there. I spent a half a day going to other locations trying to find a cart.

robert B.
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Did not have the moving blankets I ordered.

Emily M.
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Customer did not leave a comment.

Anita D.
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The app would not allow me to take a photo to show the condition of the truck. I had to wait several minutes to get the key, even though it says doing online allows me to skip the line. The cashier kept assisting other customers who were purchasing items from the store instead of helping me. The truck was disgustingly dirty inside with trash in the back of the truck. The actual location is a convenience store so maybe they should just concentrate on that.

Punit A.
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Nothing

Roschelle H.
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The manager was great and very nice. The rental was quick and easy to get and not alot of paperwork.

Richard Y.
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Maintain present standards

Chloe C.
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Customer did not leave a comment.

john M.
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Overall great service. Everyone there is so helpful and friendly. I go out of my way to rent at this location

David G.
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***This only pertains to the sandalwood location, any other location/service uhaul provides is not under this comment*** At first I wasn't able to click through the app at all and found out that my reservation wasn't completed by the dealer properly, had an area manager come out and fix it. My equipment Dolly and furniture pads were not in the box when we opened the cargo door. I had to go to the Sinclair road site to pick up my furniture pads. I do appreciate Kevin, the area manager, for making things right.

Nanci H.
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Right in my neighborhood! So convenient.

Andrew S.
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Customer did not leave a comment.

Donald G.
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someone broke glass on trailer I had to clean off before loading my car.I think a person thru out a beer bottle passing by and would be no fault of u-haul location or staff,and I had no problem cleaning off trailer.Very nice staff and would use this location if in the area again.

Juliana H.
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Remove this location. Horrible customer service. Location did not feel safe. The truck was fine.

JOSHUA H.
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I was charged more than I was to be changed. The store recommended a smaller truck than I needed and it coast me more in money

galent W.
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I was charged $29.95 for the truck, $0.79 x 40.00mi which is the $31.60. Totaling $61.55 before tax and $67.25 after taxes. I only put 33.5 mi on truck. There needs to be an adjustment to what I was charged. I did bring this to the attention of the representative upon returning the truck but no changes have been made yet. The truck had less fuel than the paperwork stated as well. This was brought to the rep's attention also. I did however return the unit with more fuel than when I initially received it. I also stated I'd have the truck until 4:pm but returned it by 2:pm. I believe I am due a credit versus being charged “more”. I do not believe this experience properly represents the normal business policies so I am sending this email confident that this issue will be resolved rather quickly. Thanks, Galen T. Williams

Devin N.
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Customer did not leave a comment.

kourtney W.
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Adam was great!

Adam R.
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Customer did not leave a comment.

Keia I.
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There was a roach in the back of the truck and I think I was overcharged

Diane K.
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Customer did not leave a comment.

Anthony G.
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Make sure that the business hours for the location in U-Haul's side are accurate. My pickup was scheduled and confirmed for 9:30am but the business did not open until 10:00am which was very unfortunate because I ended up paying movers an extra half hour for nothing.

Don M.
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Didn't know what they were doing, in a very “ shady” location & questionable things going on in store, had to hook up my own trailer Total time took 1+ hrs total Never again!!!!!!!! Also billed card twice for trailer!!!!

DEMI T.
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I returned my truck on time I can not understand how my bill is over 200 dollars i am extremely upset

emmanuel A.
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Customer did not leave a comment.

John G.
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Process took far too long and I had to repeat information that I already entered online.

Samba N.
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Customer did not leave a comment.

Johnny M.
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Adam greeted me and got right to the paperwork, I was in and out in just a short time. While the location is in a residential neighborhood I had no trouble following the directions provided. I would definitely return to this location if needed. Thanks Adam, great job!!

Kimberly C.
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The personnel spoke very broken English, did not understand our request to remove the charge for the furniture pads from our bill (because we never actually received the furniture pads).

Andrew E.
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The rep did not really seem to know what they were doing. They weren't able to provide me with a receipt, and one of the patrons was threatening them with Physical assault. To ensure that there were no issues with the return I chose to drop off at a more familiar location.

Cheryl B.
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I've picked up truck twice now at this location and both times billing was messed up where added charged that were not correct.

Linda R.
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Customer did not leave a comment.

Joan J.
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I have never had so much trouble with something as simple as picking up a rental truck. The online account set up process was terrible. I was able to get through the entire process except for the last step. The website was supposed to send me a final verification code via email and it was never sent. Additionally, the Sandalwood location forgot to put the keys in the truck for an 8:00 AM pickup and I literally sat in the parking lot for an hour and a half waiting for the store clerk to show up to realize he had forgotten to put the keys in the truck. I will never use U-Haul again. I also assume they will do nothing to make this better. This was an absolutely horrible experience.

Tracy B.
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Customer did not leave a comment.

Gary F.
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Customer did not leave a comment.

KARLOS P.
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Customer did not leave a comment.

Ronald M.
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Make sure to keep an inventory of 7 pin to 4 pin conversion adapters there on site so you don't have to go to another Uhaul location to get one

leah C.
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Make sure your call center people are better trained. We had problems from the start to the finish of our move.

Brittnee R.
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BEEN USING UHAUL FOR YEARS! EVEN WHEN I COULD HAVE GONE WITH OTHER COMPANIES AND SAVE MONEY I STUCK WITH UHAUL BECAUSE THEY WERE WHO I KNOW. BUT AFTER THIS EXPERIENCE I WILL NEVER USE THIS COMPANY AGAIN! HORRIBLE CUSTOMER SERVICE IN STORE AND BY PHONE CUSTOMER SERVICE! I HAVE TOLD ALL MY FAMILY AND FRIENDS ABOUT MY EXPERIENCE AND THEY TOO WILL TAKE THEIR BUSINESS ELSEWHERE!

Melisa H.
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Needs to have clearer marketing stating it's a uhaul dealer.

alan B.
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Customer did not leave a comment.

Ben C.
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Customer did not leave a comment.

brian W.
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Another carryout with a person at the counter who had no idea what to do. I do not trust I was charged fairly and will go out of my way to avoid the dangers of Uhaul in the future. You're lucky my 6 foot 5 hubby was with me because there's NO Way a lady would endure the pick up or drop off by herself. Apparently you only care to sell to men. I can't tell you how turned off I am by this experience and how many people I plan to share it with; all of my female friends on social media and in person need to know how seedy an operation this was.

PETERS D.
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Customer did not leave a comment.

DAMION S.
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Customer did not leave a comment.

MATTHEW G.
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Customer did not leave a comment.

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Customer did not leave a comment.

No reviews have been submitted for this location.

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