Arrived to pick up an online booking for a trailer and appliance hand truck. Upon arrival there was no appliance hand truck on location and I was advised to go down the street to the other U-Haul location because they have one. Rented the trailer and headed to the second location only to find that the as well were all out of appliances hand trucks.. If equipment is unavailable it needs to be communicated to renters before the day of rental because we are on schedules and this inconvenience delayed me getting started, and ultimately I did not have all the equipment needed. Saving grace and the reason it wasn't less stars in my review was the woman at the first location was apologetic and understanding.
SEAN M
All About Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, NC 28025
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
She was a sweet person thanks for having great customers Service
MARLOW STrailer had a damaged fender and worn tire hold down straps.
JOHN RNieasha is the property manager who helped us with our truck pickup on Saturday May 24, 2025 at All About Storage in Concord, NC, and she was a real trooper! The U-Haul computer reservation system was overloaded that morning and was locked up for nearly 45 minutes with no response. Nieasha tried everything possible to get our truck reservation completed despite the network issues, and she finally managed to get it through just before we ran out of time to meet our morning moving schedule. I have to give her credit for her gracious and persistent effort on our behalf, she is truly a credit to the U-Haul company and I would be happy to rent from this location for any future move in the Concord area.
BRANDON JThis is apparently a “self service” only facility so you will not receive any help hooking up your trailer. Which means you must be physically capable of picking up the trailer yourself and have the knowledge of hooking it up safely. I also left the U-Haul facility without my safety chain fitting properly and was told it was probably “ok” as long as they’re somewhat on.
KRISTEN M