The Conrad facility was very professional. However, the timing of the E-Alert due to my niece not paying a prior bill of nearly $1500.00 was not helpful to the process. When my niece arrived to pick-up the 10-ft UHaul truck that I rented, the individual at Dan's Tire notified her that she could not take the truck until the prior bill was paid. You need to improve your E-Alert system as I had communicated with UHaul representatives on-line and by phone multiple times over the prior two weeks including 2-3 days prior to the pick-up when you changed the pick-up location from Shelby to Conrad. If I had been informed of the E-Alert I could have paid the prior bill by credit card before the time of the truck pickup. When I tried to contact UHaul E-Alert while my niece was still in Conrad, I was put on hold for over 30 minutes so the individual at Dan's Tire rescheduled the pick-up to Thursday morning. When I tried to reconcile the bill Thursday morning, I again was put on-hold for over 15 minutes and decided to switch to the online chat line. The chatline individuals were very helpful, connected me to the billing office and I was sent a secure text line to pay the bill.
vicki G
Dans Tire Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conrad, MT 59425
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Customer Reviews
- 4.0 Average Customer Rating
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They were very nice and helpful with my return of the equipment. I was very pleased with my U-haul experience, except the scheduling of the drop offs.
yvonne aThey were very accommodating dropping truck and trailer off, very nice people.
Craig HSimple and easy process.
Arlin PI dropped after hours so the process was relatively easy.
linda r