Terrible communication. We were suppose to pick the uhaul up at 9 am. We arrived and this place is some backwoods location. It’s a shared lot with somebody’s house on it. They blocked the entrance and exits with a uhaul and equipment. I’m not sure why because it was a Mobil pickup. Then to get the key for the uhaul you have to unwillingly participate in a scavenger hunt to find their lockbox for the key. I tried calling the number provided nobody would answer and they’re not open. When they finally opened which was way late the customer service was terrible, very rude. This place is a 0/10..
Stephanie A
Just Good Stuff
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conroe, TX 77384
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Customer Reviews
- 3.5 Average Customer Rating
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The truck we rented had a “check engine” light on and another truck was not available. The driver’s side mirror was also not able to be adjusted and the driver had no visibility. I’m not sure if it was the shop’s fault or UHaul’s but it was disappointing.
STEVEN LUnfortunately, my experience at this U-Haul location was disappointing. The staff member I interacted with was not friendly or welcoming. She seemed short on patience and unwilling to answer questions, which made the process more stressful than it needed to be. It felt like everything had to be done her way, with little room for discussion or clarity. Customer service is a key part of any business, and I hope this location takes steps to improve in that area.
LOUIS MFix the alignment and transmission on your truck. Don't charge outrageous amounts when only 45 minutes late (I was charged double everything even the optional insurance, I even returned the truck with a quarter tank more gas than what was required as a sign of goodwill). Learn how to treat people with respect and more professionally. The owner was extremely rude and off-putting when I returned the truck. I smiled and waved at her when I approached her business and she game me an angry glare and wouldn't even open the door she was standing in front of. I have made a complaint towards this dealer as I believe I was treated unfairly and should not have to pay this huge bill when I was only 15 minutes late. The owner said it would be $29 for being late when in actuality I was charged $60! I think the $29 was even too much but $60 for 45 minutes? This is crazy. This lady seems like a miserable person and should not be representing U-Haul.
Stephen BAmazing customer service from this location, very detailed and professional. I love this location!! Unfortunately, the truck wasn’t serviced and 1 hour into our trip we had to pull over and have the truck serviced for 3percent oil usage. We waited for 2 hours for a service truck to come to assist. Which delayed us getting on the road and making it to our destination at good time. We were very disappointed and displeased with this sequence of events. Vehicles should be checked before each customer to prevent mechanical errors and delays.
Sandra C