Customer Reviews for Just Good Stuff
(U-Haul Neighborhood Dealer)

157 reviews

14108 Horseshoe Bend   Conroe, TX 77384

(936) 206-7783

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 206-7783

14108 Horseshoe Bend
Conroe, TX 77384

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christoper O 
Rating:
1.0

The lady / owner at pick up was rude and insensitive and unsympathetic. I did my walk around of vehicle and noticed a flat tire on right front. It had a large bolt in middle of tire. I went back in to house. She said she couldn’t do anything for me. Said, “ I should just drive it to a gas station put air in it and monitor i”t. I reminded her I was driving from Houston to Dallas. This is not safe. She was not concerned about the safety of vehicle or my safety at all. I had no choice but to drive it off the yard and went a block to a corner and called road side assistance. Sat there and waited for over an hour. This location should be shut down. Does not represent your brand well at al!

David L 
Rating:
5.0

Very friendly

Matthew C 
Rating:
2.0

Truck was dirty and not swept out. The office was 20 minutes late opening. Over all, lady that worked there had an attitude with myself and another customer picking up a truck.

Ben P 
Rating:
5.0

I wish you would allow this location move Vans. I rent a van every week from this location and sometimes it is not available or I have a limited number of hours due to another reservation. When I have to find another location to go to and it is an inconvenience and Amy is amazing, she always makes sure everything is right.

ANTHONY S 
Rating:
5.0

Very friendly experience and answered all questions I had.

John L 
Rating:
1.0

Where to start. DO NOT RENT A U-HAUL FROM HERE. With so many other options in our area, stay far away. This is operated out of a consignment shop & unkept airbnb. The owner is terrible as stated across multiple other platforms and reviews. Unpleasant & rude from start to finish and quite honestly can’t believe she runs a business. To top off my extremely negative renting process Ive since received un authorized charges outside of agreed upon services to my form of payment. I will be reporting these charges as FRAUD after many failed attempts of making contact with this location. All of the 1 star reviews are true. Take your business somewhere else.

Alexandra D 
Rating:
5.0

Customer did not leave a comment.

Sergio M 
Rating:
4.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Excellent!

STEPHEN B 
Rating:
3.0

Customer did not leave a comment.

Kevin E 
Rating:
1.0

Customer did not leave a comment.

JACKIE D 
Rating:
4.0

I rent from this location a lot. The owner is very nice and super helpful. I tend to use the app to pickup and drop off my rentals and it’s super easy. The location is close to my house and their is a gas station on the same street which is very convenient. One of the only locations that always has a van available to rent.

Jennifer P 
Rating:
5.0

Customer did not leave a comment.

Don B 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
5.0

I use this location often. It’s easy in and out and I can leave my car there/ The owner is super helpful and nice.

Jennifer P 
Rating:
5.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

Customer did not leave a comment.

Joshua G 
Rating:
4.0

Great location. Easy in and out. Only complaint is it is extremely dark at night. No lights in the whole parking lot.

Jennifer P 
Rating:
3.0

I retuned the van when it was already dark outside and there was only one light on the property. There aren’t any lights in the parkling lot. It was hard to see and felt a bit scary since this is a big property with a house at one end of it and lot of different vehicles are stored here. I would recommend some overhead lighting for safety and visibility.

Jennifer P 
Rating:
4.0

Customer did not leave a comment.

Jennifer P 
Rating:
5.0

Customer did not leave a comment.

Tiffany G 
Rating:
3.0

The lady that picks up the phone is super helpful! She helped me a lot and they also did the checkin for me too. Great customer service !!!!

Diego A 
Rating:
2.0

Very strange location. Everything was fine just prefer in person and i was not a fan of doing everything online

William V 
Rating:
5.0

Mejorar el Pickup de las llaves…

Rainer B 
Rating:
5.0

Customer did not leave a comment.

Julio T 
Rating:
3.0

This location is about 500 yards from a modern, busy roadway. It is dark and if you are going to drop off after/before hours just be prepared.

Greg P 
Rating:
5.0

Nothing, the location was very convenient.

George S 
Rating:
5.0

Amy was amazing!! She got me checked in quickly and I was on my way in no time. She also was waiting when I returned the truck. Fast and friendly service!

Richard W 
Rating:
5.0

Customer did not leave a comment.

Aliyu M 
Rating:
2.0

No one was onsite and they indicated that they wouldn't be open until Tuesday July 11th.

Crane W 
Rating:
5.0

The owner operator Penny is delightful, really warm and friendly, helped me immensely with the u-haul app, Thank you Penny, it was a pleasure to meet you!

Anne R 
Rating:
2.0

They seemed woefully understaffed. Probably a dozen customers and overwhelmed worker doing her best

Tyler M 
Rating:
5.0

Customer did not leave a comment.

Dustin L 
Rating:
3.0

Our experience was horrible. I paid for a dolly I didn’t even get! The trucks alignment is off and the cab was dirty. And knowing that I won’t see my $28 refunded back to me! And I’m owed my $7 for the dolly I didn’t get! So upset. Very disappointed. Would definitely not recommend.

Sabrina D 
Rating:
1.0

She’s over charged doesn’t know what she is doing and said she couldn’t give and itemized statement but you gave me one on the app hmmmm there were charges the. Holds and more charges and more holds showing a 500+ bill when it should be already paid in full for what she charged I’m really upset with all this.

michael N 
Rating:
3.0

Charging for gasoline based on the gas gauge is not only inaccurate but is dishonest at best.

Gary K 
Rating:
5.0

Best pick up location by far! Will keep going back here!! Just good stuff is amazing !

Shannon L 
Rating:
2.0

The truck was dirty but worst of all it had the incorrect milage reported on the app, so I got overbilled.

MARLA P 
Rating:
2.0

The drop-off location was not one selected (we had selected "call upon arrival and pick location then") and they gave us a drop-off location that was ANOTHER hour away from where we were. When we called to change it, the offices were closed and we were unable to change it. The location itself was closed and we had to move barriers in order to pull the truck in. There was no clearly designated area for drop off either, so we just left the car in the lot in a seemingly safe spot.

Savanna U 
Rating:
4.0

Great service - efficient, welcoming, vehicle new and in excellent condition.

Gayle M 
Rating:
5.0

Gratitude, I’m thankful

Cynthia H 
Rating:
1.0

Return location was horrible no signs telling you where the key drop is located. Good idea but needs improvement. Also they need a phone number posted at both sites so you can call customer service.

Brian R 
Rating:
5.0

Customer did not leave a comment.

Brittnie S 
Rating:
1.0

Will not ever use this location, the person in charge was very rude to my husband and I. She was not welcoming and neither was her location inviting, looks like a dump couldn’t tell where to drop off U-Haul, signs are old and cones where blocking entrance to where I couldn’t drop off U-Haul day before. Had to wait for next day for them to open and lady was very rude. Will not recommend at all.

Ashley A 
Rating:
4.0

Customer did not leave a comment.

Kathryn C 
Rating:
1.0

I was rerouted 20 minutes away as I arrived at my original location. After making the drive, the truck ran poorly and smelled of exhaust in the cab. I had the truck for 24 hrs, and was supposed to drop it off at 5:30 pm. I dropped it off at 1:30pm same day, 4 hours early, then was charged a late fee for a whole other day. They also charged an additional cost for dual. I reviewed the contract and it was listed higher than what I received it as but it was close enough I didn’t think it would matter, but it did… I will never use u-haul again. That location is a scam. I will be sure to pass along my experience to others, especially friends and family so they don’t have a similar experience.

Aaron B 
Rating:
1.0

I requested and paid for an appliance dolly and blankets to cover objects. When I got there they were not in the truck.

Matthew R 
Rating:
3.0

In my last few experiences with U-Haul equipment, I am less and less impressed with the age and condition of the vehicles. The vehicle I rented over the weekend was clean and well prepared. But it was aged and in "rough" condition. I had to drive at night, and the headlamp beams can only be described as poor and dangerous.

Diego S 
Rating:
1.0

Everything was fine as far as U-Haul corporate was concerned. But the agent at rental location was rude, had no clue what she was doing, and it took over 2 hours to get the vehicle.

M. A 
Rating:
5.0

Very helpful and friendly staff.

Sandra F 
Rating:
3.0

Location is convenient, but unkempt, and I was aware to look where I stepped as it was a perfect snake hangout place. Both entrances were blocked, so it was a bit confusing entering, and I felt like I was trespassing. The van was hidden between two trucks, so at first I thought it wasn't there. It also took me awhile to find where the key box was as it was at the other entrance. The van was well kept, though.

Kim C 
Rating:
5.0

Customer did not leave a comment.

Carol S 
Rating:
5.0

A very good experience. The next time I need to rent a truck will definitely rent from this location again.

Alison M 
Rating:
5.0

The lady at Just Good Stuff was very friendly and explained the return process very well.

Andre S 
Rating:
4.0

Customer did not leave a comment.

Iming L 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
2.0

No dropbox to drop keys

Prem A 
Rating:
4.0

Customer did not leave a comment.

Niti C 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Customer did not leave a comment.

Dmytro H 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
5.0

Customer did not leave a comment.

Darren M 
Rating:
5.0

Customer did not leave a comment.

Stuart K 
Rating:
1.0

The customer service lady was rude. We didn’t get any equipment we ordered and paid for. We had to go to an actual uhaul location to pick up some items she didn’t have. There were wasps and bees everywhere, and the ground was muddy with a ton of potholes.

Zachary T 
Rating:
5.0

Customer did not leave a comment.

Phillip J 
Rating:
3.0

A little confusing on arrival. Narrow driveway blocked by trashcan.

Charles D 
Rating:
1.0

The lady did not open on time and was extremely rude. When people are moving they appreciate promptness and courtesy. She later called looking for personal items that she thought she left on truck and once again was very rude.

Huey R 
Rating:
5.0

Very professional and thorough.

Stephen M 
Rating:
2.0

Couldn't complete check-in from phone as requested. The lady running the desk was extremely rude. The property itself was poorly maintained.

Jonathan V 
Rating:
5.0

Customer did not leave a comment.

Patrick D 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Charles J 
Rating:
5.0

Very friendly customer service

John G 
Rating:
3.0

Customer did not leave a comment.

Gabriel R 
Rating:
2.0

Customer did not leave a comment.

Aina G 
Rating:
5.0

Customer did not leave a comment.

federico c 
Rating:
1.0

Customer did not leave a comment.

brennen F 
Rating:
1.0

The service provided at pickup was terrible. The person checking me in was rude, short tempered and should not be in a customer-facing role. I will not rent from this location again.

Randolph J 
Rating:
5.0

The lady there was helpful and looking for ways to make her location even better!

Brian S 
Rating:
2.0

Very tight, basically an antique store with an empty lot surrounded by lots of trees. No obvious place to leave keys. If someone is not there would be difficult to drop off. Had to wait and look around to find a person who was very confused why I was there dropping off a truck.

Robert M 
Rating:
4.0

Maybe parking lot flow

Anthony G 
Rating:
3.0

There was no one on site. They had the entrance blocked off but stated that returns were 24/7. No drop box for the key.

Michael S 
Rating:
1.0

The owner was in her house during my schedule pick up time. Called 3 times she finally walked over to shop but made sure she stopped to let her small dog use the restroom. I was on a time deadline so I was already late and she decided to give me a lecture which I knew if I spoke up it would just delay me more. Property literally looks like a trash yard with non working vehicles and junk piles. The uhaul truck was dirty and had trash inside. I had to top at the gas station on the corner to wash the windshield it was so bad. I will rent from uhaul again but never ever this location.

Brittani W 
Rating:
1.0

This small business owner was rude and didn’t care about Uhaul business. She didn’t know the processes very well and was mostly confused. She ultimately overcharged me for the equipment used and wouldn’t listen to me to accurately select the proper drop off location. I had to call Uhaul directly to fix my rate for the tow dolly and the drop off location, which took hours of calling.

Michael S 
Rating:
4.0

Service was very good and friendly

Jose C 
Rating:
5.0

Very friendly and helpful Owner

John P 
Rating:
1.0

Horrible return experience. Charged cleaning fee for not folding returned moving blankets. Missing toolbox that I forgot In back. Was told there was just trash in the back. Bo trash was in there.

chris h 
Rating:
5.0

Amy was very helpful

Anthony M 
Rating:
1.0

Got there late for a remote drop off. Nobody there, all dark, barricades across the driveway. Odd for a drop off. I called their number but they didn’t answer, which I didn’t expect. Moved the barricades, placed the tow dolly, snapped some pics. No instructions or remote drop off info available at the drop off site. Really bizarre.

Shawn L 
Rating:
4.0

Easy check in

James N 
Rating:
5.0

Good people

Eleazar P 
Rating:
5.0

Very pleased

Vanessa H 
Rating:
2.0

Make sure truck and trailer has correct amount of air in tires before customer picks up truck or trailer.

Amber D 
Rating:
1.0

Customer did not leave a comment.

Donna C 
Rating:
5.0

Customer did not leave a comment.

Mohammed Y 
Rating:
5.0

Customer did not leave a comment.

Terri C 
Rating:
3.0

Customer did not leave a comment.

Juan P 
Rating:
5.0

Customer did not leave a comment.

Frank M 
No reviews have been submitted for this location.

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