Family owned location; good people! I would use this location again.
Valerie M
E Oak St Truck Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conway, AR 72032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Avoid This Location – Bad Service & Extra Charges I had a really disappointing experience at the U-Haul rental on E Oak St in Conway, AR. When I picked up the truck, it was already dirty, and I had to wait over 25 minutes in the summer heat because no one was in the office at the time. When I returned the truck, I had already cleaned it — yes, there was a little bit of sand left in the back, but it was still way cleaner than how I received it. Despite that, they charged me $25 for cleaning, plus $12 for gas, even though the gas tank was under half full when I picked it up (it was supposed to be at least half). This location is poorly managed and feels very fishy. They look for every little thing to charge you extra, even if it’s not your fault. ⚠️ I would not recommend renting from this location if you don’t want to be unfairly charged.
Minh PI got charged for a dolly and 10 pads and neither was on the truck. I called and she put the dolly outside but I had to go back and pick it up after I had already got to my destination. I had to go back there and get it and I got charged for those miles. My experience was not good this time with U-Haul on oak street 😩😩
KEONA MI reserved a trailer for pickup at 345pm on Friday, I was running a bit late and called around 4pm to let them know. At this point I was told they had already closed and nobody would be there to hook the trailer up, and I wasn't allowed to hook the trailer up personally, only they could. I change my reservation to Monday morning, 9am. 1 hr after their open time. Get to the store, and nobody is there. Myself and 2 other customers are calling the phone number left on a printer sheet taped to the front door. "Owner" of the business finally answers the phone. I explain I'm there to get the trailer. She asks what I need her for if I've already reserved it? Owner frustratedly agrees to come meet us. Owner shows up and then tells us "oh you should have just come get the trailer, nobody would have known" I will never use this location again. Horrid.
Jacob BIf there is a pickup on the weekend make sure it's a lot clearer in the email on where a person needs to go and if a person is trying to get a hold of the person is in charge of the U-Haul make sure they pick up the phone
KYEARA J