Received a truck with a hole in the gas tank. Called the U-Haul, they told me to wait at the gas station and they needed to file a report, and someone would get the truck after they received proof of damage. I provided truth, and was told to wait. I said this was unacceptable, and then immediately drove it back across the street and left it there. I ended up reserving a truck from another location. I called the StorageGirl number that was provided, and did not get an answer. A few days later someone from that number called me back and told me that I needed to get a hold of another person, that she could not refund me. That person did not answer. During this whole process, not a single person apologized for my experience, and I never received a refund. Never rent from this location!
MICHAEL G
StorageGirl
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Cookeville, TN 38506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The return process was frustrating. There was no one in the office to assist, so everything had to be done through the phone. Unfortunately, the internet connection kept stalling, which made the process take much longer than it should have. On top of that, there was no designated place to park my vehicle while I returned the truck, so I had to keep moving it to stay out of the way. Overall, the experience was inconvenient and poorly organized.
Lori LIt was all ready for me when I got there for my appointment and they worked with me to make sure I had what I needed. Thanks!
Christopher RI never received a receipt.
Jamie RWonderful service
jeff h