Extremely disappointed with the U-Haul truck in question. We picked it up and it had dried soda all over the windows, dead bugs squashed into the doors and dash, as well as questionable sticky stains all over the seats. This would be unacceptable during normal times, but with covid happening renting out uncleaned vehicles is absolutely UNACCEPTABLE. There were unfortunately no other vehicles available and so we were forced to use it despite the fact that it was unsanitary. Booking the U-Haul was difficult; the website wouldn't recognize our information and so I spent 4.5 hours on the phone, being bounced from one person to the next until I finally got my reservation (which had been cancelled two days prior to moving by the Hawkesbury Ontario location despite the deposit that had already been payed!). However the ladies I did speak to were very kind and helped as much as they could.Dany M.
Trailer Rental & Towing in Cornwall, ON at Gts Gas Station
(U-Haul Neighborhood Dealer)
Cornwall, ON K6H5R6
(McConnell and Hwy 401)
Services at this Location:
- Mon-Sat: 8:30 am - 5 pm
- Sun: Closed
Special Operating Hours
- 7/1/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Cornwall, ON K6H5R6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
great location near Hwy 401. Office building ????marc aime L.
Not much - everything was to my liking including the leased Truck and U- Haul personnelJean Pierre P.
Great service!! Friendly associate.Martin P.
Very quick to rent and return. Excellent equipment and courteous service.colin M.
Clean the cargo space. When I picked up my vehicle the back was covered in dirt from the previous customer. Also I checked in online when I arrived, but then still had to queue to get my key as there was only one person handling the customers. There was no option to skip the line like the app said.Liam W.
Location open much earlier than posted, also very convenient for obtaining fuelAlan P.
The dealer was very amicable and had different solutions for my needs. Worked out well in the end.Peter C.
Website was down for drop off. Phone lines for regular customer service and breakdowns/accidents was also down. There was no way of contacting anyone as the drop off location was also closed.Aimee H.
The interior cab was sticky all over the floor and emergency brakeKelsey Catherine S.
Didn't know where to talk to someone about dropping off the trailer, asked for a jack to take the trailer off and was told I had to lift it. The woman had a customer and told me to wait.. which was fine but the wait got to be over 20 minutes.. finally I opted to drop off with the service on my phoneKaren P.
The smoothness of this Location , is an EXCELLENT Feature. I have rented form U-Haul in the Past and this Rental had no problems or delays. PerfectRussell S.
Have the truck I booked available, don't tell my husband I sent him to the wrong uhaul site when i have the confirmation I did not. He didn't want to go to the other site so you offered a smaller truck you had. Because of that we couldn't fit everything in the truck so I now have to make another trip to Cornwall for the remaining items. I am not impressed.Gregory M.
Previous renter left fast food debris in cab, cargo area not swept. Furthermore, the attendant was NOT wearing a mask during this pandemic, neither at time of pick up nor at time of return. The equipment itself was satisfactory. Thank you!Marc L.
The online checkin was not well done. The system kicked me out multiple times. It would not accept payment either. The messenger was not very helpful and was on hold with customer service for a long time. The cab had some used masks in it. There was barely any gas. The yard they store the uhaul on was all on mud. I've rented before and had good experiences, however this one was not. I wouldn't rent from this location or use the online service again.Annie L.
Generally clean, but there was debris in both, cab and box. Noted that there was a smell of hot metal, possibly coming from the brakes, either sticking or worn. Appreciated the advice in saving some money with the reservation.donald G.
I rented a 12X6 trailer. I noticed a signal light was out. As no other trailers available anywhere I was asked to take it to garage across the street. I was told they would have it fixed quickly. It was a 2 hr wait before mechanic started the work. Not only light but new wiring was needed. From time I arrived at 9 am to pick up trailer until I was able to leave at 2 pm was 5 hrs. 5 HOURS! They gave me 1 day free rental! Less than $30.00! I would have to be pretty desperate to ever use this company again!Charles W.
Great and eager to help man.Gabrielle C.
Van not pulled out and ready to go was stuck on ice had to get the guy to drag it out with another truckAmy S.
Office is quite messy and noisy. Needs a clean-up!Leo H.
trailer was dented, bent and in bad physical shape attendent too my money 60$ deposit given and no cash back when returned,Eric L.
When picking up the truck it was completely empty. In fact I was concerned that I would run out of gas. The truck should have had a full tank prior to myself replacing any gas. The charges also should have been placed on the visa that was used to reserve the truck and it was not. I was told it would be removed from my 200 dollar deposit. Not impressed at all with this location or the service.Benjamin C.
This area has the best costumer serviceEastern O.
The rental experience went very smoothly. The gentleman that served us was great. He was very friendly and helpful. We would absolutely use this location again. Thank him for us ðŸ™‚Colin M.