Friday March 28, 2025 was pickup appointment. My wife and I reserved a truck I believe on the 23rd. Was told to be at the location by 5 PM in Cumberland, Md. We showed up at 3 or so. Office was closed and did not see anywhere to get a key. Had to call for help. We had had a death in the family and needed that truck. To me, that’s terrible Management. However, U haul transferred my call to “Lytia,” who calmly found another truck at a close location, did a great job of sticking with us all the way until I turned the ignition on. I was pretty angry at the way. This was all botched….but I was very impressed with the way she fixed everything. She wasn’t confused once.,
THOMAS S
Bel Air Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumberland, MD 21502
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Customer Reviews
- 4.0 Average Customer Rating
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Have picked up from here a few times. They are always super professional, fast and just an overall great experience.
JAMES SChris Cage was excellent. Knowledgeable and professional! Explained all the details and was very helpful!
TIMOTHY BNo one available at the drop off site on a Saturday at 4 p.m. Had to complete the extensive checkout process myself.
CARL Oclean the black paint or tar off equipment, wife got some on shirt.other than that it was good
ROGER G