Again the unity that we rent was not available without advice. We been advised only went we arrived. 4 peoples was waiting for us to start to move. We decided to rent the only truck available that day, with extra expenses. We have problems with the truck during the moving, we call for services to repair the truck and lost 2 hours. The information to return the truck before 5pm was not appropriate. We arrived at 4h45 and the place was already close. He told me to put the truck on the same place and put the keys on the box. After all this I realized the process to self return was not like that. I have to go to the application for self return and fallow the steep’s but it was too late because I put the keys on the box. I need to call from assistant to let them know that I have return the truck on time. So it was a stressful experience and it cost us 4 times more than was it was supposed at first.
Gabriel L
Auto Lauris LTD
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumberland, ON K4C1E4
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Customer Reviews
- 3.0 Average Customer Rating
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Closed when delivery, gate was locked.Call was was made and promptly answered and instructions given. Was very easy.
Mike dThere was no personnel as we dropped it off the night before the expected return.
Marguerite CArrived and nobody there Truck was snow covered. We had to clean it off so it could be driven. Poorest service ever.
GARY SLocation was closed when we arrived at 6:30 even though it’s supposed to be open till 8pm
ZACHARY L