We have rented three trucks in the past six months and in each case the drop off experience was horrible. This was the same. Despite posted hours saying that they'd be open on Saturday at 8:30am, the locations are always closed. I specifically try to choose dropoff sites with a human to receive the truck but with Uhaul this never works. In this location there was a requirement to call a phone number at drop off and no one answered or called back. The App didn't work, the signage was poor and the whole experience was very stressful. If it wasn't for the good experience we have had with obtaining the trucks, we would have given up and just hired movers. That may be the case for our last need for a truck, which is in two months. The drop off is so stressful we just don't want to do it again. Also, the Uhaul system does not allow the customer to choose the drop off site. If there was an actual Uhaul business site, we would have opted for that. These random locations have zero customer service and assurance. I can however compliment Uhaul's customer service via phone during these situations. You spend a good 7 minutes on hold, but when a human does answer they're very nice and helpful. Crystal helped us finalize the rental and feel assured that we were leaving the truck in the right place despite the absence of anyone on site. She was excellent.
JENNIFER M
AMC Shed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dagsboro, DE 19939
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- 4.0 Average Customer Rating
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Contract stated p/u between 8-12. No one was at location, called in and agent said it was a remote p/u, not what I signed up for. Pictures wouldn’t upload and I had to call in again. Agent downloaded the link and it still didn’t work. Wasted 90 mins trying to p/u the vehicle. Charged for moving blankets that weren’t in the vehicle. Horrible experience.
Robert DAside from not opening on time (my pickup was at 8am and no one was there), everything was good. No issues with the truck or equipment.
Andrew TWasn't near the Original location shown on rental. The drop off location itself was fine but no Personel at location. Mobile drop off only. Not a U-Haul store.
STEPHEN MClosed at drop off
JOSEPH C