This was the absolute worst experience I have had with U-Haul. The truck I reserved was unavailable and the establishment was not even open. I wasted an hour trying to get help and had to take a filthy truck as a substitute. The truck was dirty inside and out which makes zero sense because if you charge the previous renter a cleaning fee then WHY WAS IT NOT CLEANED? The same goes for fueling. It barely had fuel and the gas light was on at pick up. If you are charging customers a refueling fee then why is there no fuel. I also paid for a Dolly which was not available in the substituted truck. The entire situation was honestly a JOKE.
Julisha S
Jims Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, GA 30132
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Customer Reviews
- 3.5 Average Customer Rating
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Answer the phone
Henry SMy BIL was the driver for the day and dropped off truck near where he lives, so can't really comment on above conditions, personal, etc but since drop-off was after hours (about 7pm) w/ no one on site to answer questions, we had to call support (I merged the calls) to get assistance w/ the app (again) for him to drop the key in a box. Other part to consider: as we both were looking up info on uhaul app it took awhile to "compute" that we were working together (he as the driver, me as the payer) so I kept referring to reservation # to hopefully clarify.
Jill BEmployee's were very friendly, knowledgeable and curtious. I had no issues. Would definitely recommend to others. Thank you!
TIMOTHY CSo far this has been the worst experience renting U-Haul! From begging to the end!
Pamela A