On both pick and drop off, It seems more of the work has been transferred to the customer. Taking pictures, recording mileage and backing the unit to the proper location and making sure the equipment was clean used to be done by U-haul employees. There should be discounts for self service and using another location when that is not what I asked for.
Jeff M
Allens Rim Tire And Lube Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Daphne, AL 36526
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI requested parish automotive so I didn’t have to drive back across the bay. It cost me more money and I never received any confirmation or update that I would have to rent from where I did. Very dissatisfied.
Krista BThis location might be good during the business' regular operating hours. It was very congested and I was unable to get a true side view of the truck from other vehicles near it. The app crashed the website wasn't working, and I kept losing signal while speaking to operators. It was very frustrating and it took over an hour to get the key in the lock box.
Jeremy GI was expecting an actual u-haul location not a random store with 1 u-haul. Also the directions were never explained that I had to do everything. Waited there an hour just to call u-haul and then be told I have to do everything on an app.
Dylan CUsed the Main Street Daphne AL location
Tom P