I requested parish automotive so I didn’t have to drive back across the bay. It cost me more money and I never received any confirmation or update that I would have to rent from where I did. Very dissatisfied.
Krista B
Allens Rim Tire And Lube Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Daphne, AL 36526
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThis location might be good during the business' regular operating hours. It was very congested and I was unable to get a true side view of the truck from other vehicles near it. The app crashed the website wasn't working, and I kept losing signal while speaking to operators. It was very frustrating and it took over an hour to get the key in the lock box.
Jeremy GI was expecting an actual u-haul location not a random store with 1 u-haul. Also the directions were never explained that I had to do everything. Waited there an hour just to call u-haul and then be told I have to do everything on an app.
Dylan CUsed the Main Street Daphne AL location
Tom PThe lady came out to greet us. She was fantastic. I was having issues with the app uploading pictures and she assisted me with calling for help. One issue I had which I believe is not this locations fault is when I made the reservation I put in an appliance dolly. When I picked the truck up there was no appliance dolly. When I spoke to customer service they refunded the charge. This caused was a waterfall effect. They offered me to drive 10 miles to pick up an appliance dolly at the nearest location. Yes, only 10 miles but a 35 minute drive each way. I was limited on time. Not to mention I would have had to drive the uhaul. I had 31 miles and after that $1 a mile. So I would have ate up 2/3 of my miles just picking up the dolly that was on my reservation. Not to mention the effects of not having a dolly caused me to have to move a heavy refrigerator by hand and causing my back to go out which also included a trip to urgent care.
Hallie F