I had a reservation for 7:00 pm. When I arrived, the young man wasn't there. I waited 50 minutes for him. When he finally arrived, he was very unfriendly and spoke to me as if I were bothering him. I requested a two-room truck, and he told me he didn't have the keys to the two-room truck and that I should take the smaller one. I agreed because I needed it. During the service briefing, he told me not to put gas in the truck and to return it with the amount of gas that was on the dashboard. I ended up putting gas in it because he returned it with an empty tank, and I returned it with the same amount of gas he had given me. The next day I received a text message from him saying I was going to be charged a gas fee because I had given him the gas tank less than a 1/4 even though he had given it to me almost empty. I called him to complain because he told me not to give him more gas than he had given him, and he said I was tconfusing him and hung up on me. Be careful with this place... you're sure to have a bad experience, the guy is irresponsible and a scammer.
Christopher D
Money Tree Family
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Daytona Beach, FL 32117
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Customer Reviews
- 3.5 Average Customer Rating
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Dirty truck and was rude to me to read the sign but I just got there and it took me a while to even find the place because I have never been here before. He kept saying ,”READ THE SIGN, FOLLOW DIRECTIONS” over and over like I was dumb. I get, I do, but he was a but rude about it. Thankful he helped me, but could have been nicer. Truck was dirty. There was a half filled water bottle, an abandoned cigarette in the cup holder and trash/receipts. I through them away.
Lauren CNot a super awesome experience a very professional environment. I must admit I haven't been to a better location.
Summer NIt was an easy pickup. My Uhaul representative was friendly and helpful and kind. I would recommend this location for anyone looking to use this service.
Gordon LBest rental experience
Ladonna D