There was some form of tarp material in the back that I assumed they had because they didn’t want to scratch the floor. Until I brought it back and he insisted it was mine and I left it in there. I also took pictures of the gas and he told me he didn’t care about my picture, he stated he goes by what’s logged. This was possibly the worse location I’ve ever visited. I haven’t been to U-Haul in years. I will not use U-Haul again, I’ll hire a moving company next time.
VERONICA J
Daytona Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Daytona Beach, FL 32117
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- 2.5 Average Customer Rating
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The guy getting me set up was very slow at it, it took about 30-45 minutes in total. My reserved utility dolly was not in the U-Haul and the guy said he was going to charge me extra. Thankfully I had the rep Meghan on the phone during the interaction so she spoke with him and assured me I would not be charged extra. I had to go to the U-Haul center on the other side of town to get a dolly which wasted extra gas in the U-Haul truck. The truck itself was dirty on the inside of the cabin and the storage portion as well. The man getting me verified also took a photo of my license with his personal phone which was very concerning. Over I was unhappy with the experience but did not have a choice as I needed to move my home. Will not be doing the U-Haul share again, only staying with actual U-Haul centers in the future.
RANDI P