Very happy keep up the great work
RAYMOND M
DeKalb Tool Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This is my 1st complaint about this location. I was charged an unnecessary $20 "after hours drop off charge" for the 1st time in my 5 year history of renting at this location under 2 different owners. On May 17th, I rented a truck and was given a receipt showing I would be charged 2 full day rates of $44.95 for a total estimation of $99.90. The location was aware that I was keeping the truck for 2 full days. I rented the truck at 11:39am on Saturday the 17th. 2 full days later would mean the truck was due back by 11:38am on Monday May 19th . I returned the truck prior to the opening of the store on Monday May 19th. The time on the receipt stating when the truck was checked in was 7:50am. The store opens at 8am. So why was I charged $20 for returning the truck by the start of business day so they could actually have the truck available for a customer at 8am instead of at 11:38am when it was actually due? Let's look at the logic of this situation. If I came in and returned the truck between 8am and 11:38am, time that I already paid for, the employee would have to get the key from me, go out and inspect the truck, then check it back in. The very same steps they'd do in front of me, are whet they ended up doing at 7:50am when I wasn't there. So what did they do differently that would incur $20 extra? What extra work or inconvenience did they endure that needed an extra $20 payment from me? So to review. They were paid the full 2 day rental rate. They were given their truck back early so they could rent it out early and make money on top of the time I already paid for, AND they charged an extra $20 for doing no more work than they would've done if I had returned the truck in person by the time that I had paid to rent it for. For anyone who plans to say "you should've checked it in online". Well my phone doesn't like the UHaul app and never grants it access when it wants to access my camera to allow me to take pictures. I have been told by many UHaul employees that this is a common problem. Considering the truck was not due back until 11:38am when the store was open, there was no need to check the truck in at 7:50am "before store hours". The truck was paid for another 3 hours and 38 minutes. So why was I charged $20 after being a loyal, trouble free customer for 5 years?
JAMES DThey guybwho helped us was amazing. Super nice, knowledgeable and explained everything.
LAWRENCE HThe young man that hooked up trailer was unaware how to shorten safety chains so not dragging on ground. He also never secured hitch to ball prioperly. Trailer came off hitch not tightened down properly.
DEBORAH FUHaul overall just needs to rewrap some of their vehicles that have major external wear and tear. Other than that, the staff at this location was very helpful to me as well as other customers that entered during my pick up. One staff member even assisted another, so they could learn the ropes of checking others in at a later time. Great communication between each other and customers. Based on my experience, no improvements are necessarily needed to improve service at this location. I would definitely recommend this location to others for future rental. Thank you DeKalb Tool Rental!
JAVON D