Never rent from 1796 Sycamore Road DeKakb location. When I arrived to pick up reserved truck, I was informed that truck battery was dead. Jon Nedza manager stated that he left the key in truck all night! I requested for another to be provided as I was concerned for my safety. Manager sternly declined. He stated that all of the trucks were reserved; although he confirmed that it is best for employees to NOT work as they may get 3 people requesting truck rental. I was told to keep truck running & do NOT turn it off. I had scheduled day off of work & helper in place. We had to keep the truck running for the duration of the move. We were concerned for our safety and the safety of other drivers as the truck could've stopped at any time anywhere. We rushed thru the move even though it was 94° to finish to avoid the possibility of having truck stop on us on the road full of furniture. Jon cared nothing 4 our safety. He was rude, condescending & thoughtless ! He did offer a refund but no other info regarding other leads for another Uhaul location even though I informed Jon I was a 1st time customer. On a scale of 1 - 10, I give it negative 5,000 !!!!!
TRELLIS S
DeKalb Tool Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
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- 4.5 Average Customer Rating
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Vehicle was not what i ordered i only wanted,needed 20ft truck. Did not need 6ft extra with trailer so caused items to move. I was provided vehicle with empty gas light with it showing no gas when I picked it up.
Katherine DThe equipment that I requested was not in the truck at the time of pick up and then I was charged for the missing equipment when I returned the truck after noting during the check out and check in process that the equipment was never in the truck to begin with. Not sure if that is location specific or if that is a UHaul issue.
Mollie HThis location not inviting at all. It was extremely dark, not well lit for returning after hours
Annette MJon was excellent. Friendly, very helpful and great to work with.
LISA A