The U-Haul agent was very friendly and access to the trailer was very convenient. This was the first time I have rented a U-Haul trailer and so I did not understand until I went to return the trailer that it had to be returned to a specific U-Haul rental facility to keep from incurring any additional fees. I also did not realize that not all U-Haul facilities accept the return of trailers. Additionally, I am not a smart phone user and did not realize that the U-Haul facility that I rented the trailer from had sent me an email stating where to return the trailer. Upon return of the trailer I first took it to a place that accepts U-Haul returns, but not trailers. It was a little frustrating and challenging, but after obtaining a U-Haul customer service number through one of the AI services, the designated return facility address was obtained. It was late at night when I returned the trailer which meant I was not able to speak with anyone at the facility where I made the return and finding the return facility, even with the address, was challenging. So in the end, it all worked out. As a help for someone like myself, it would be good to explain more fully the return specifics, such as whether it can be returned to any U-Haul facility (fee free) and the address for those acceptable facilities.
Gregory J
Town Square Too
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Deale, MD 20751
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly
Scott DI rented a car transport trailer and there were no straps to keep the vehicle on the trailer. We had some so we used our own straps.
STEPHEN VPoor customer service. Someone forged my name. Fraudulent activity!
Shadae CVery happy with everything! We needed to extend the rental and drove to the location where we rented from and found it closed. We connected to an agent by phone and she was very pleasant and helpful and extended over the phone. Thank you for making it so seamless and simple.
Donna M