The lock to retrieve the key was difficult and video was not helpful. Made retrieving the key a 30 minute ordeal, I had to restart the video and retry the combination . The cab was not clean, the engine light was on and stayed on the entire drive. No way to know where to return the lock at the end of the service . Just poor set up . Otherwise truck did the job, but likely where people are in the office until they close .
VERONICA F
Town Square Too
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Deale, MD 20751
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The U-Haul agent was very friendly and access to the trailer was very convenient. This was the first time I have rented a U-Haul trailer and so I did not understand until I went to return the trailer that it had to be returned to a specific U-Haul rental facility to keep from incurring any additional fees. I also did not realize that not all U-Haul facilities accept the return of trailers. Additionally, I am not a smart phone user and did not realize that the U-Haul facility that I rented the trailer from had sent me an email stating where to return the trailer. Upon return of the trailer I first took it to a place that accepts U-Haul returns, but not trailers. It was a little frustrating and challenging, but after obtaining a U-Haul customer service number through one of the AI services, the designated return facility address was obtained. It was late at night when I returned the trailer which meant I was not able to speak with anyone at the facility where I made the return and finding the return facility, even with the address, was challenging. So in the end, it all worked out. As a help for someone like myself, it would be good to explain more fully the return specifics, such as whether it can be returned to any U-Haul facility (fee free) and the address for those acceptable facilities.
Gregory JVery friendly
Scott DI rented a car transport trailer and there were no straps to keep the vehicle on the trailer. We had some so we used our own straps.
STEPHEN VPoor customer service. Someone forged my name. Fraudulent activity!
Shadae C