Everything was on point. Thanks!
Robb P
Bjs Bait And Feed Two
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Defuniak Springs, FL 32433
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Customer Reviews
- 3.5 Average Customer Rating
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Everything was prepared when I arrived, the process went smooth and quick
RODRICK BWill fill this out after I see how uhaul handles my disputes . However I can tell u that this location had charged me for fuel on both rentals I had to have over the craziness if trying to get my rental . Which resulted in me having to rent to trucks and I accomplished nothing that I needed to with these trucks I had to rent. Anyway the 1st rental I got was full wen I got it the owners at this location told me it was full and to return it full . Which I did I stopped at the Tom thumb prior to returning my rental at which time I filled the tank up . I was charged for 5 gallons of gas for $22 . I didn't realize this at the time . So after returning the first rental I had to pick up another rental Which went fine but I had gotten this rental they told me it was at half a tank and return it at half a tank . I had a change of plans and decided I was returning the truck. So I did wen they opened the next morning. No one was giving me any kind of break on the mileage , rental on this complicated mission of trying to get the 7dsy rental. So I had only put 20 miles on the truck which wouldn't even be enough miles to move the fuel gage but I had stopped at Tom thumb and put gas in to be safe. Which I did so I then turned the truck in and was told I get the receipts later so everything was fine . Now mind you that when I was getting these 2 rentals there was no paperwork or the contract given to me at time of rental like they used to do . So later on this day I finally got my paperwork . I printed it it out and looked at it and both times I was charged for fuel. Now the 1st rental I had filled up till the handle shut off it couldn't get any fuller so I totally can't understand why they charged Me fuel well on the receipt where the fuel gauge is that they r supposed to mark the amount of gas that was there I beginning then 1 for returned . I'm not sure which gauge it was on paperwork bc it only showed the 1 gaige and it was marked 3/8s of a tank not full . So whichever the gauge was for was not correct . I then looked at the second receipt and I was charged for fuel again after putting gas in b4 dropping off and again there was only the one gauge marked on receipt and this 1 said 9/16 of a tank . Which again wasn't true bc it should have been a half tank just like they told me . So I got all this information after the fact so I didn't have paperwork to confirm anything with wen I left with rental bc I wasn't given any kind of paperwork. This is so wrong for a business to be doing . Who knows how many other people this has happened to . I have a cpl disputes filed with uhaul and I'm not sure how this will b handled so I can't offer any review of them directly at this time until I see wat the outcome will be . I'll b sure to post a review either way but all I know at this time is that I had the worst experience with my rental this weekend which ended up with me not getting the weekly rental with 750 miles like the original plan was . It ended up costing me $400 dollars on the rentals . I didn't get the weekly rental and the worst part of it all is that I couldn't get the same answer from any1 I talked to they all had different answers to the same question . 4 or 5 of my reservations got canceled with no noted reasons as to why . All the canceled reservations made it impossible to get anything done with weekly rental bc we ended up being Sunday still no weekly rental and a majority of the 3rd party hosts of uhaul were open so with the cost of mileage per mile at $1.19 cents a mile I couldn't afford to do what I had intended to do with the rental so the trucks sat in my yard not being used and me accomplishing nothing but wasting $400 . Terrible experience and the location or the arra manager wouldn't approve giving me any kind of break on rental or mileage which it was there choice. Then to top it off I was charged for fuel twice when I had already put the fuel used back on the way to return them. And not getting any paperwork till after the fact doesn't seem right either. So that's wat I have for now thanks will post the outcome
BRIAN EWoman was rude , didn't tell me my dolly wasn't inside the truck , didn't answer any of my questions . Back of truck was dirty had to sweep out before loading , inside of truck smelled and was dirty , not a good experience at all , one of the rear back up light out
ROBERT JAs stated above, all staffs were awesome. The lady that helped me extend my truck rental a day was wonderful! Sweet, kind, and efficient. I will have more needs, and I certainly will use these staff again to complete my move.
PATSY B