I had a medical emergency happen in the middle of moving with one of my movers and was dealing with the police and ambulance and needed to get the uhaul back in time. To do that i took it to the nearest location which was only 30 minutes away from where I picked it up originally. This drop off location specifically charged me $309 just for dropping off at the wrong location! The truck was on time, clean, and had more gas in it than when i originally got it. The district manager Devan was supposed to get back to me and completely ignored my request. I have filed a dispute and hopefully the bill can get cut down. I understand having to charge me for the wrong drop off location but the amount is absolutely ridiculous and the gentleman on the phone couldn't tell me how the $309 was broken down. It was very disappointing to have them take advantage of the situation and tac on charges like that. I would not recommend this location at all. Mainly because my request to talk to a district manager about the situation and explain everything was completely ignored.
JACQUELINE R
Choice Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delavan, WI 53115
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Customer Reviews
- 4.5 Average Customer Rating
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Nice job!
MARTIN SThe manager and staff were professional and friendly. Perfect gentleman and very concise. Made the pick up and return very customer service friendly.
GLORIA HManager stated that he had too any hauls, but reluctantly took it anyway.
Gloria hThere were no directions as to where to put the truck, and when I finally found someone to ask about checking in, all he did is complain about where I put the truck. He seemed put out by the whole rental business when all I wanted to do is what was expected.
Christopher W