Only issue I had was the check in was a little contradictory. They said I don’t need to do anything, then I get texts and emails that I need to complete checkin. And take pictures before I leave. The directions for how to operate a trailer were very clear and helpful for people. I would imagine that don’t know how to pull a trailer. I do have plenty of experience so I didn’t need that. But I feel like that was what your main focus was on as a brand and not any information about the pick up process. So if I needed to be doing additional things in the pick up process that I needed to know before I left, that would’ve been a great opportunity to include in an email.
KYLE H
Choice Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delavan, WI 53115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Staff at sight was friendly and helpful. Equipment was cleaned and maintained! Was a wonderful experience. Will use again when needed.
GERALD SEasy drop off and courteous, helpful attendant.
William MI had a medical emergency happen in the middle of moving with one of my movers and was dealing with the police and ambulance and needed to get the uhaul back in time. To do that i took it to the nearest location which was only 30 minutes away from where I picked it up originally. This drop off location specifically charged me $309 just for dropping off at the wrong location! The truck was on time, clean, and had more gas in it than when i originally got it. The district manager Devan was supposed to get back to me and completely ignored my request. I have filed a dispute and hopefully the bill can get cut down. I understand having to charge me for the wrong drop off location but the amount is absolutely ridiculous and the gentleman on the phone couldn't tell me how the $309 was broken down. It was very disappointing to have them take advantage of the situation and tac on charges like that. I would not recommend this location at all. Mainly because my request to talk to a district manager about the situation and explain everything was completely ignored.
JACQUELINE RNice job!
MARTIN S