I received a text message from the management team at this u haul location, to confirm that , I knew where to drop off the trailer. When I arrived , he walked out of an assisted me. Very fast process. Thanks guys!
LUCIO J
Omnisparkle Janitorial Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denton, TX 76208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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You can’t always believe everything you hear or read on the internet. Our experience with this team was exceptional, professional, courteous, and genuinely committed to ensuring we were well taken care of. I’ve never had a U-Haul location personally follow up with a phone call *after* a rental was completed, simply because the return was after hours and they didn’t get the chance to speak with me in person. That level of care and attention truly stood out. KEEP IT UP OMNISPARKLE! 10 out of 10 highly recommended!!!!!!!!!!!!!
ANDRE MWill be using them again!
DWAYNE GI scheduled my truck pickup for 12 noon on Saturday 12/14/25 at this location...exactly when it was supposed to open. No one showed up by noon to open the location. I called the number of the location after 12 noon and no one answered. I then called the National U-Haul phone number to see if someone at National had the business phone number for the location to make contact with someone to open the location. While I was getting transferred around at National, the employee that was supposed to open the location for the day (noon to 4:30 pm) finally showed up around 12:15. At first, I was given a key to my truck, but no printed contract to take with me to show law enforcement I was legit in case I was pulled over for any reason. So, I had to ask for a copy of my contract, which was then supplied to me. Upon return around 3 pm on Sunday 12/15/25, no one was at the location to receive my truck return even though the posted hours for Sunday there are 12 noon to 4:30 pm. I had to call the location's phone number to try to find someone to open the location AGAIN! At least this time, someone did answer the phone right way. The person I talked to said they weren't in the office because they were "making rounds." Since this location is named "Omnisparkle Janitorial Service LLC", the rounds probably meant that the person was attending to paid janitorial gigs elsewhere. I was told to park and lock the truck, then put the key in the secure key drop box...which I did. Thankfully, I have rented from U-Haul over 25 times in my lifetime and knew what to do/what to ask going in for pick-up and drop-off. The customer service at this location sucked! Don't use this location...unless you want to have to fight to get business accomplished with the people that work there! It will likely take phone calls to get done what you want to get done.
James RDon’t charge extra $20 for after hours drop off keys in lockbox.
Christopher A