Staff was friendly. The vehicle rented was out of alignment so bad they had to get me a different truck. Not the same one I ordered a much larger one. Didn’t need or want a larger one but they had no other options. Customer service went down hill from there. Much to many things to report would rather have a call back to discuss. Although these small businesses that are operating UHaul rentals are doing a great job I would not recommend UHaul if other choices are available. I will be writing a review to explain in full what happened with customer service and the roadside assistance failure.
MICHAEL J
W&W Storage Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dothan, AL 36301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were friendly and very nice. They made getting the truck simple.
TIMTHY ATruck needs a serous brake job. I was concerned more than once that it would not stop in time and I brake well in advance if a stop. It could have been cleaner on the inside.
Lori FNo personnel just a empty lot with small sheds and stuff for so,
JACOB SThey didn’t check the trailer in for over 24 hours after it was returned, and the only reason they didn’t cause I called customer service and requested they speak with him as I had not received my confirmation email as we returned it on the 2nd day
Leisa m