I was charged for gas when I replaced the gas my self
Kevin N
Gentle Touch
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dothan, AL 36305
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It smelled horrible and it was filthy inside
Kisha BEasy process. Nice people. Will rent from them again.
James TI returned the truck after business hours; the lot was poorly lit, there was no signage indicating where to park, and the key drop box was very difficult to find.
DANIEL MAfter three hours of attempts and two failed pick ups the night before where U-Haul was unable to fulfill my online reservation or customer service provided replacement, I made a reservation to pick up in store from a person the next . I arrived for my 9 AM pick up and the store was closed. I waited five minutes to call the store‘s number. A man answered the phone and told me it would be 20 minutes before he opened because he’s the only one working. He proceeded to vacuum and set up the other side of his business, which is a car wash. I eventually got my truck at 9:30. Everything with the truck was fine. When I went to drop off the car this morning the store was open at 9 AM so that’s a positive. However, when I went to leave the store the same man from the day before rudely told me I needed to communicate better for my next reservation. The reservation was made online. There was no communication. It went through the U-Haul fulfillment center. If this location does not want to fulfill their online orders, they probably should not be a U-Haul location. However, it does seem that fulfilling reservations made online is an overall U-Haul problem. Moving is already stressful enough. U-Haul locations should strive to be the easy part.
BRIANNA Y