The owner was extremely accommodating and made our rental experience very easy. I was late in arriving (without calling) so my reservation was cancelled, but he didn't miss a beat in re-upping my agreement and got me on my way literally in minutes. The truck was in great shape and we had all of the extras we needed. The only thing to improve on my experience would have been a way to notify me that my reservation was going to be released if I didn't pick it up at the time I said I would. Likely that's in the fine print somewhere, so this suggestion is more to help others (like me) who are rushing and don't read all of the details...more my issue than UHaul's - but maybe if the app can be updated to check in with the customer to make sure the reservation is still on track...??
LISA R
CNY Autohub LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dryden, NY 13053
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Only wish they had more than 2 trucks to rent.
CHANDRA Hsimple process
JOSEPH Hsuper helpful
SYBIL AHelped me extend my reservation on phone.
CRYSTAL C