Check the vehicles and sweep or wipe them out if dirty. I had to go to the gas station after picking up the truck due it's being filthy with cigarette ashes, soda bottle with urine in it and a roll of toilet paper stuck in the door handle. It stink to high heaven and the tank was on empty. I did get a credit for putting extra gas but I'm just saying. I wasn't thrilled with the experience
Mia P
Dublin Hunting & Fishing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dublin, GA 31021
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Each and every time I have used this location for dropping off, their customer service has Always been excellent!!! Thank you
ANDREW LStay as is!
Leon RDrop off was fast and efficient
Elizabeth POur initial rental was from Statesboro, GA to Dublin, GA. I pre-registered my DL online and verified everything the day before the rental. When we went to pick up the truck, the pick up location had been changed to Savannah, GA (we were not made aware). Savannah is 1 hour away in the wrong direction so, as you can imagine, I was scrambling to get this cleared up. We lost the help of all the movers we had already lined up because it took 5 hours to get things resolved and the truck picked up in Dublin (turns out, the truck was not in Savannah either) and back to Statesboro (to drive back to Dublin!). It's the dead of summer in GA and the temperature on that day was 98, so the move turned out to be BRUTAL!! Especially trying to find people to help load an entire 3 bedroom house at the last hour. On the flip side - the customer service agents with U-Haul (there were 2 involved) were polite, soothing (yes - I cried), and did their best to help resolve the situation as quickly as possible. Customer Service is the only reason I would use U-Haul again. Both agents were responsive, nice, and actually sounded like they cared about what was happening. In 60 years I have moved many times and know how to organize a move. This was the worst move I can recall to date! It was time consuming, over initial cost, overly exhausting, and very emotional. Had we been able to pick the truck up in the location we had secured (at least the correct CITY), then all would have been okay. U-Haul failed on this one!!!!! They did not communicate when they had to make a change. A phone call was warranted and should have been made the day before or as soon as U-Haul knew there was a problem. They didn't. U-Haul had a monumental FAIL! The pick up location in Dublin was fine, but the gentleman changed our reservation from one way to round trip (the CS agent kept it as one way to help on the mileage since we had not requested a round trip initially). Turns out, it messed up the mileage and cost me more money, and the gentleman advised that he couldn't make the change. He had been unaware of what had happened with the truck (said there were no notes), so he had to charge me the extra mileage. Another situation to deal with.
DONNA H