The location i picked it up was very helpful. The lady I called at the beginning of the process was very polite and professional. The trail worked well and I had no problems with the trailer. Monday afternoon I had unloaded the trailer and some issues caused me to need to drop the trailer at my last location(Valdosta GA). I call UHaul and asked if I could just drop the empty trailer at a UHaul dealership in that town(it was about 250 miles from where I got it). I tried to explain the problem with the woman on the phone but she was very unconcerned and short with me… only quoting police and fines… I tried a second time with the same results. I don’t understand way logistics and common sense are completely ignored with your company. If it was my trailer and someone offered to leave it 250 miles off the road at another of my dealership I would say thanks and consider it a good thing for me. My trailer would not have those extra miles put on it, another person could rent it sooner and it’s a win-win for both of us. But instead I drove it back empty, put unnecessary miles on it and will never use your rude unreasonable company again. Y’all need to train the woman who speak with the customer how to be courteous and professional and maybe just a little bit of common sense!
Keith H
Dublin Hunting & Fishing
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Dublin, GA 31040
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- 4.0 Average Customer Rating
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The issues I have are with the reservation and the truck itself. The pickup location I reserved was near the house and two days before I was scheduled to pick up the truck I was notified that I had to pick up the truck at a different location that was 50 miles away, making me drive 100 miles before I could even begin loading the truck. Additionally, there were multiple issues with the truck itself. The front passenger tire PSI was at 60 PSI and the windshield wipers were completely worn out. During out drive we had to drive through multiple storms resulting in me having to pull over and stop because I couldn't see because they were working so poorly.
andrew pUsed this location to get a 4 way furniture dolly dolly to have been initially picked up. I deserve a credit for mileage from east Dublin to Dublin to get by my personal car
JACQUELINE JThe back was not swept out and the inside rear view mirror was broken and hanging down.
FRANK MI was satisfied with the service I received.
Felitha J