Staff is great! Friendly and helpful.
ROBERT S
Stay Lit Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27705
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Customer Reviews
- 3.0 Average Customer Rating
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Mark and the staff were courteous and helpful, the “head shop” location was interesting to say the least. Sadly, I feel there’s an issue on the corporate side of the equation. Checking prices the night before it was basically $20 to rent a 5’ x 8’ trailer but making the reservation the day of the price jumped up to $70, which seems highly unfair even in a last minute RSVP situation. In addition, the time consuming nature of the online upselling for items that are not closely related was frustrating, especially when I had a mission to pick up items left outside of a retail shop 30 miles away. In fact, it made me doubt the viability of even messing with renting and simply going home to pick up my own trailer. These issues makes me go through a range of emotions because I respect the legacy of such an iconic brand. Like I said, the personal on both ends of pickup and drop off were great. I don’t usually go to the trouble of filling out surveys in the age in which companies are survey “happy.” However, I believe in your brand and want your company to ultimately succeed. -TC Freeman
Thomas FThe attendant was very helpful. The truck had 117k miles and vibrated at lights. Likely my error, but I thought I rented a pickup. In future, want to be sure I am at U-Haul location. Task worked fine.
MARK DRefuses to help you
HAILEY SThe person on the counter was ignorant of how the process works, and was unable to fulfill the reservation properly. Specifically, I was charged for furniture padding that I reserved but never received. He was a very nice person, but clearly had not been properly trained. The pick up took almost an hour, with telephone calls being made to ask someone else for directions. Also, the environment of this location frankly is intimidating. Essentially it is a head shop full of barely legal materials. It is not a wholesome environment and I am glad I did not have any children with me when picking up the rental.
William B