Refuses to help you
HAILEY S
Stay Lit Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27705
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Customer Reviews
- 2.0 Average Customer Rating
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The person on the counter was ignorant of how the process works, and was unable to fulfill the reservation properly. Specifically, I was charged for furniture padding that I reserved but never received. He was a very nice person, but clearly had not been properly trained. The pick up took almost an hour, with telephone calls being made to ask someone else for directions. Also, the environment of this location frankly is intimidating. Essentially it is a head shop full of barely legal materials. It is not a wholesome environment and I am glad I did not have any children with me when picking up the rental.
William BWhile I was getting the truck before the customer service was excellent HOWEVER I paid for the uhaul left and by the time I got home opened it OMGG it was a mess glass was in the U-Haul black stuff was everywhere my couch how RINED it was a cream couch when I went to the person in the TABACO shop he blew me off and said when yhu buy it and leave to accept it as is after I already paid yhu should as a renting U-Haul place check the trucks before renting them. this was my first time ever using a U-Haul and it was the worst experience I would not recommend .
HONESTEE AStore manager was very helpful and accommodating
William DNo attendant or office at drop off location guess road Durham.. it was very difficult to disconnect the trailer from the truck.Being a single woman I had to get people from the street to help.
ELIZABETH C