Gentlemen didn’t know how to hook up a trailer. The trailer was in a parking spot that made pulling out more difficult. The gentleman had to take care of other non-U-Haul customers in the middle of taking care of me. It was more hassle than needed.
SCOTT B
Stay Lit Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Staff is great! Friendly and helpful.
ROBERT SMark and the staff were courteous and helpful, the “head shop” location was interesting to say the least. Sadly, I feel there’s an issue on the corporate side of the equation. Checking prices the night before it was basically $20 to rent a 5’ x 8’ trailer but making the reservation the day of the price jumped up to $70, which seems highly unfair even in a last minute RSVP situation. In addition, the time consuming nature of the online upselling for items that are not closely related was frustrating, especially when I had a mission to pick up items left outside of a retail shop 30 miles away. In fact, it made me doubt the viability of even messing with renting and simply going home to pick up my own trailer. These issues makes me go through a range of emotions because I respect the legacy of such an iconic brand. Like I said, the personal on both ends of pickup and drop off were great. I don’t usually go to the trouble of filling out surveys in the age in which companies are survey “happy.” However, I believe in your brand and want your company to ultimately succeed. -TC Freeman
Thomas FThe attendant was very helpful. The truck had 117k miles and vibrated at lights. Likely my error, but I thought I rented a pickup. In future, want to be sure I am at U-Haul location. Task worked fine.
MARK DRefuses to help you
HAILEY S