Everything was good, until I picked the uhaul up. Ordered a dolly with my order. Got there no dolly and they still charged me for it and after getting a hold of them they said they would refund me and didn’t. They never called me any of the days when booked to tell me they didn’t have a dolly which I had to go rent one at Home Depot and put my move 2 hours behind schedule
Kourtney J
Marshs Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I think the price for the mileage is too high...I had truck for 9 days @49.99 and ended up with an $1100 bill! I was shocked!!!
Wendy EPlease add an N/A option for these questions. I did not interact with any personnel.
HAILEY MThe customer service was exceptional! Unfortunately the truck itself was horrible. It didn’t have a loading ramp! What’s the point of renting a truck with no ramp??? Additionally, the air conditioning did not work, and it was over 100°. The seat was not adjustable either. I have rented a significant number of U-Haul trucks, and this one was by far the worst one.
JILL HThe location isn’t accommodating to individuals with mobility issues - the steps leading onto the porch were blocked by a van, so I had to hold onto a truck bumper to step onto the porch. Also, the truck's AC would go in/out (in 99-degree weather), and there were small items in the truck’s cab from a previous renter.
SHERIKA H