Extremely disappointing experience. When I arrived at the scheduled location, there was no key set up for my reservation. I spent over two hours on the phone with customer service trying to resolve the issue. Eventually, I was directed to another truck located 20 km away from the original pickup point. To make matters worse, I was later overcharged by more than $500 for an incorrect drop-off location—even though the representative who handed me the keys explicitly told me I could return the truck to the nearest U-Haul center. This was an incredibly frustrating and time-consuming experience, and I expect a full explanation and reimbursement.
ISLAM S
Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Angus, QC J0B1R0
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Customer Reviews
- 3.5 Average Customer Rating
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I rent this trailer to protect furniture ´s but water came in and my stuff got some damages
Nicolas GVous assurez que vos points de service ont leur équipement pour louer vos véhicules! Petite anecdote j'ai fini avec la police pour pouvoir avoir mon camion! Très désagréable!
Anick NToo much to say for this space
Richard LS'assurer que l'équipement est en bon état pour une location. Bris du mécanisme de serrure à l'arrivé à peine arrivé à Sherbrooke.
Sabrina N