I made a reservation for a 26-foot truck at a Madison location, and they told me the truck was ready. On the day I was to pick it up, they told me they didn't have it and that the only truck available for the days I needed it was at another location 40 miles away. They charged me an extra 80 miles because the truck wasn't ready in the city where I made the reservation. That's an abuse on U-Haul's part.
Oscar G
Knuckleheadz Garage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edgerton, WI 53534
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The rental was never registered and when we arrived in AZ we could not return the truck. Had to endure massive amounts of time lost while they corrected it.
Wendy GKnuckleheads was fine!!!!!!!!!!! It was the people I talked to on the phone (customer support). My reservation was cancelled twice by someone at U-Haul.
Tom MMake sure the account is actually set up for 24/7 pickup when you tell a customer it is set up for that. Additionally, update the business hours to match the storefront, Google and U-Haul. Uhaul changed my pickup location to this random place that was over 20 miles away.
Daniela GGet rid of the first location I was booked at. Business was supposed to be open and reservervation was for anytime after noon for pickup. Husband got there just before 3pm and no one there and everything locked up. Called the location no one answered and no VM. After hanging up I get call from another number and was told they give one hour to past res time then you are a no show and res is cancelled. When I said we need the trailer he told me we need to get it somewhere else. He is a terrible image for your brand. I will say your reservation team I spoke with were top notch. Joy, Jorge and Sunday please give them my regards and recognize them for their work and great customer service
RUSSELL W