Get rid of the first location I was booked at. Business was supposed to be open and reservervation was for anytime after noon for pickup. Husband got there just before 3pm and no one there and everything locked up. Called the location no one answered and no VM. After hanging up I get call from another number and was told they give one hour to past res time then you are a no show and res is cancelled. When I said we need the trailer he told me we need to get it somewhere else. He is a terrible image for your brand. I will say your reservation team I spoke with were top notch. Joy, Jorge and Sunday please give them my regards and recognize them for their work and great customer service
RUSSELL W
Knuckleheadz Garage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edgerton, WI 53534
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was closed on a Friday afternoon, during listed hours online. We did not know where to park the trailer or what to do immediately. We read about the app. Downloaded the app. Tried to use it. We did not receive notification that it had worked . Called Jennifer and she said we were successful.
DALE RThe man helping me was very nice, but I got the sense working with U-Haul is not something he does very often. It took him about 20 minutes to help me and his "office" was very dirty and FREEZING. To be fair, his office is part of a a car mechanic shop so I guess it would normally be dirty, but it was very old and run down and cluttered.
JENNIFER HFantastic service all around!
Cindy Hwe were informed the morning of pickup we had to take truck to different location, had to call uhaul and tell them were were taking back to our chosen location. the location we dropped off no one around, neighbor next door came over to tell us what to do
Thomas C