My reservation appointment time is 9:00 am. I am even late for 5 mins. But the store is closed till 9:30 or till 9:45. When finally opens, I thought the truck will be given to me right away. But the lady keeps on saying that my reservation wasn’t in the system, even I have an email reservation notification. I ended up getting the truck at 10:30am.
Clarie W
97 Lucky Food Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5E4C2
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Customer Reviews
- 1.5 Average Customer Rating
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Support changed location to one that did not support 24 pickup without my knowledge when I called and complained they changed my booked time and hung up leaving me to wait for the store to open when I finally got the vehicle I realized it had summer tires with no tread that meant I was a hazard my entire drive and couldn't go past 60 without constantly swerving
Jacob Cno recording of the mileage, no walk around of the vehicle, no pre inspection at all. Gas tank at 1/4 full so I had to overpay for gas. 11 liters for 11 miles. Windshield washer fluid empty
Thomas HThe lady at the front desk can’t speak English. How would you think we checkout our truck with a person like that? I had to use sign language to communicate.
Asanka HPoor service. Went into location was asked to park in the back. Door was locked. Nobody answered the door. Tried calling. Nobody answered. Clerk made me go back out to get mileage from truck this after we went out to do the check. If this is the service is uhaul Standards, your need to improve.
scott h