The guy on the phone he is awesome helpful. I think the manager, vehicle is clean and store is clean. I will be back again thank you.
Natalie O
Canora Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6H2L7
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Customer Reviews
- 3.5 Average Customer Rating
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The best location 👌 I rent 2 times. they are professional easy to pick and drop off the gentle man working at the counter is awesome
Gerald MAlthough the person working at this convenience store clarified the reasoning for some of the problems, it was still very irritating to have to deal with this location. The worker initially told me I can come pick up the keys for my truck a day before before 6pm and when I came at 4:30pm, the truck was already rented out to someone else and I had to wait until the next day (which is when my booking was made for). When I came the next day around the time the store was to be opened, the door was locked and when I called the worker said they had to get the keys to the store or something similar. I had to wait for an additional 10-15 minutes to get my truck which was also annoying because I had people waiting for me already to arrive with truck. When I tried to raise this concern with the worker, he tried to undermine it saying that you should be more forgiving. Additionally, I did not feel comfortable going into a store that had pipes used for cannabis and sometimes even contained pipes used for crack cocaine/meth. I came with my children one time and it was a very disturbing experience. I will only recommend proper U Haul locations as opposed to these smaller retainers going forward.
Stas MI experienced a problem at the time of delivery. The rented 10-foot truck became stuck in the snow. The company then provided me with a 15-foot truck, which also became stuck, and it took nearly half an hour to get it out. Because of this truck change, I was unable to properly complete the check-in and check-out process and was only able to scan my driver’s license before leaving the location. I returned the truck after 1.5 hours, having driven only 5 miles, yet I was charged for 17 liters of fuel, approximately CAD 30. I contacted customer service three times but did not receive a satisfactory response.
meysam fEnsure that the odometer is set to miles to make it easier to use the U-Haul digital app.
Nadine H