The whole pick up fiasco was a very abhorrent experience. This location was very inconvenient to me as I live in the northeast. The physical location is in a small and has very limited parking and cramped aneuvering to hitch a trailer. It would have been better for me the customer to have been serviced in one of the the several centers in the NE. You should allow the customer to choose where to pick upand drop off, customer service 101. The location is in a heavy road construction too, making the location a nightmare to access especially if you are coming from across town. A waste of fuel, money, and most importantly my time!
GILBERT T
Montana East Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79938
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Customer Reviews
- 4.0 Average Customer Rating
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Everyone was excellent 👌
JUAN GGood service thank you
JAVIER CThe two gentlemen that were there and helped us were amazing and very nice! We didn’t have a reservation and they helped us get in and out with a rental!
LUCIO CMake the online booking process more encompassing. I should be able to upload my DL and sign all agreements before I pick up in order to streamline the pick up process.
Micheal C