When we arrived a DAY early, we were told that we couldn't leave the truck at this location because they didn't â€œhave roomâ€ for it, despite the fact they in fact DID have a whole parking lot. They wanted us to take the truck to leave it at another location. If we would have done this, we would have been charged an additional fee! Ridiculous! UHAUL clearly needs to get their shit together. We will NOT be renting from them any time soon after our shitty experience last weekend!Kevin B.
Customer Reviews for Montana East Hardware
(U-Haul Neighborhood Dealer)
El Paso, TX 79938
(At corner of Las Casitas DR & Montana AVE)
Services at this Location:
- Mon-Sat: 8 am - 7 pm
- Sun: 9 am - 3 pm
Special Operating Hours
- 7/4/2022: 8:00 am - 3:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shanquan K.
Customer did not leave a comment.Carlos V.
There is nothing you have to change the representative was very helpful and pleasant. Made the transaction process smoothly and effortlesssTerry D.
Customer did not leave a comment.Michael W.
Staff was great, thank you for all your helpJULIE W.
When I got the U-Haul the inside of the truck was dirty with some type of animal foodMartin C.
Smooth transactionMichelle G.
I never received a receipt for return. I even called and asked for it the following day because I never received a emailed receipt like they said I would.Kelly G.
Customer did not leave a comment.Frederick M.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Francisco F.
Customer did not leave a comment.Estefeni R.
Customer did not leave a comment.MIGUEL P.
No noOSCAR RENE G.
Honestly my experience with this location was wonderful!Natalia A.
Customer did not leave a comment.ANA M.
Customer did not leave a comment.RAUL G.
Customer did not leave a comment.Dawn K.
Customer did not leave a comment.Phyllis P.
Customer did not leave a comment.MANUEL O.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.Alfonso A.
Customer did not leave a comment.Ernie L.
Absolutely amazing staff and very helpful!JAIME N.
Customer did not leave a comment.WILFRED B.
I should have went to an actual Uhual facility. I was not confident in the staff on Montana Ave. It was obvious they were in it for the money and not for the service. I know that's vague but that's all what I will say.BRIAN JOHN-MICHA H.
Customer did not leave a comment.ADRIAN F.
Customer did not leave a comment.LINDA I.
Truck was dirty. Website was faulty. Customer service to get assistance to return rental at night took an hour to call back. Used 3 different phones and online instructions didn't work.LINDA M.
Customer did not leave a comment.ANDREZ S.
Worst experience ever reservation method broken why make reservations if product not available does not make any sense whatsoever wasted a 1/2 tank of gas going from store to store to find product whould like to talk to someone about it. (915)7305739JOSE B.
Overall experience was great! Customer service at this facility was very welcoming. Only snag I hit in the process was when I returned the equipment. Price was different during the check-in process that I completed through my mobile device. A quick reach out to customer service and the problem was resolved. Other than that, equipment availability and pricing was straight forward. Thank you.FAUSTO R.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.JESUS D.
Customer did not leave a comment.EDUARDO D.
Customer did not leave a comment.LORENZO O.
Very rude to us. Stated they didn't have a furniture dolly or a utility dolly but there was one. My son walked around store and found it. We had to tell the employee that. They acted like they didn't want to rent it to us. She was in a hurry to leave and went through everything fast. Will not use them again.MELONIE H.
Thank youJose V.
The truck breaks need a maintenance. However, Ms. Cecia Puente was excellent. Great customer service and help from beginning to end.MIGUEL P.
Post the hours of when the UHAUL rep is on site as the operating hours. I showed up for a rental but the rep was not there until the next day.Frederick M.
Truck broke down on the highway due to transmission.Gayona C.
Customer did not leave a comment.Ariadna G.
Amazing place very help full!ENRIQUE SALVADOR R.
I've been to this place multiple times, I will continue to use this place for my U-Haul needsOMAR M.
The owner of the store lied to us and told us that we did not have to return the truck at the same time the next day because they would be closed and it turns out that they we're open so they charged us for 2 days for returning the truck late. We will never rent from this place again.Claudia C.
Customer did not leave a comment.JOSE M.
Customer did not leave a comment.Irma J.
Customer did not leave a comment.Soledad R.
Make sure when they give you a time they stick to itYolanda F.
Customer did not leave a comment.RAFAEL C.
Customer did not leave a comment.Crystal G.
Location helped me by taking my word that I never received an extra 24 furniture pads from other location in AZNANCY G.
Customer did not leave a comment.ROSA S.
The truck I used had some serious issues. I couldn't get passed 72 mph on the interstate. The Uhaul kept skipping on me and didn't run very smooth. I had a hard time passing semi trucks in the wind going 65-70 mph.ARTURO V.
Customer did not leave a comment.STEPHAN LEE M.
Customer did not leave a comment.VANEZA G.
The staff was very professional and helpful:)STEPHEN W.
Customer did not leave a comment.JUAN P.
The gentlemen that helped me in returning & being able to upgraded to a bigger trailer was awesome , very professional, extremely helpful & went out his way to help me out with everything. Gentleman's name was Albert. Guess the main region here in El PasÃ³, tx.EDGAR C.
Customer did not leave a comment.DANA T.
The attendant that helped us was very accomodating and helpful. It's a small store but I recommend it cause of the people that work there!!JOHN RUSSELL L.
Customer did not leave a comment.A'Ram C.
Customer did not leave a comment.MAX S.
Customer did not leave a comment.JUAN M.
Customer did not leave a comment.Jeremiah S.
This location is not a true U-haul location.alberto R.
Customer did not leave a comment.BEATRICE M.
Customer did not leave a comment.James Z.
Customer did not leave a comment.JUAN M.
Had a light for the tire pressure monitor. The tires had good pressure, just the light about the monitor. Other than that everything was great!JASON C.
Customer did not leave a comment.JAMES ANTHONY G.
Very nice young lady there.Thale G.
The first trailer that I was assigned had bent and rusted rims with paint peeling off of it. The trailer I finally took had cracked fenders where welds were broken but I felt it was safe enough to take.Sylvester O.
The customer service at the counter was good. The part that was lacking was the cleanliness of the truck and the fluids (windshield wiper fluid) were not topped off.Brenda A.
Clean the trucksJaime M.
The two gentlemen that helped me were very helpful & went above & beyond to find out why I was being charged extra mileage & for an appliance dolly I never received . I was impressed with their expertise & friendly way of talking to me. Great job!CAROL E.
They were very friendly. I can't think of anything they can do different.Albert M.
Customer did not leave a comment.GERARDO R.
Customer did not leave a comment.Francisco U.
Customer did not leave a comment.Eric C.
The person who checked us in didn't know what he doing. I never received a confirmation from the location or phone/text or email. I almost forgot to pick up the trailer.Laurie G.
Customer did not leave a comment.Josue R.
Customer did not leave a comment.josue R.
Great consumer service!!karla C.
Customer did not leave a comment.Misti F.
Initially it looked clean, but after getting it home the jostling of the trailer during the ride shook loose dirt and debris that was in it. We found little pieces of broken glass through out it and 2 interior rails were broken that we hadn't noticed when picking it up. I took pictures of it all before I started loading it just in case anyone asked, but no one did. The floor also felt spongy near the axles, but knowing it was reinforced there I didn't worry too much about it. The trailer had a lot of wear and seemed a lot older than the previous rental I had.Temanuiterangi P.
Nothing, service was greattalmon H.
Customer did not leave a comment.Michael B.
The back of the truck was swept out, but the cab of the truck had not been cleaned in some time. It wasn't nasty, but a smoker had used it and it still had ashes, used matches, and other small trash items about.Charles B.
Wonderful serviceShakib A.
This is at a hardware store. The only person that knows how to check someone in is the bookkeeper and she was not there until 10 AM. I had to come back to ensure that I was properly checked in.Gary Q.
Customer did not leave a comment.Gabrielle C.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.jesus S.
Everything went great!Scott B.
Attendant was very knowledgeable and helpful.Eric L.
I have been very happy with U-haul Company, the personnel are very helpful. The location I go to is about 10 minutes from my house, where I had to pick up truck to move myself out of town was 25 minutes from my house, it sure would have been nice if the truck could have been driven to my 10 minute location for pick. Thank youOfelia P.