Customer Reviews for Montana East Hardware
(U-Haul Neighborhood Dealer)

196 reviews

14308 Montana Ave   El Paso, TX 79938
(At corner of Las Casitas DR & Montana AVE)

(915) 493-8581

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(915) 493-8581

14308 Montana Ave
El Paso, TX 79938
(At corner of Las Casitas DR & Montana AVE)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The attendant that helped us was very accomodating and helpful. It's a small store but I recommend it cause of the people that work there!!

JOHN RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

A'Ram C. 
Rating:
3.0

Customer did not leave a comment.

MAX S. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah S. 
Rating:
5.0

Good

MARIA A. 
Rating:
2.0

This location is not a true U-haul location.

alberto R. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE M. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Had a light for the tire pressure monitor. The tires had good pressure, just the light about the monitor. Other than that everything was great!

JASON C. 
Rating:
3.0

Customer did not leave a comment.

JAMES ANTHONY G. 
Rating:
5.0

Very nice young lady there.

Thale G. 
Rating:
3.0

The first trailer that I was assigned had bent and rusted rims with paint peeling off of it. The trailer I finally took had cracked fenders where welds were broken but I felt it was safe enough to take.

Sylvester O. 
Rating:
3.0

The customer service at the counter was good. The part that was lacking was the cleanliness of the truck and the fluids (windshield wiper fluid) were not topped off.

Brenda A. 
Rating:
4.0

Clean the trucks

Jaime M. 
Rating:
5.0

The two gentlemen that helped me were very helpful & went above & beyond to find out why I was being charged extra mileage & for an appliance dolly I never received . I was impressed with their expertise & friendly way of talking to me. Great job!

CAROL E. 
Rating:
5.0

They were very friendly. I can't think of anything they can do different.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

GERARDO R. 
Rating:
5.0

Customer did not leave a comment.

Francisco U. 
Rating:
3.0

Customer did not leave a comment.

Eric C. 
Rating:
1.0

The person who checked us in didn't know what he doing. I never received a confirmation from the location or phone/text or email. I almost forgot to pick up the trailer.

Laurie G. 
Rating:
5.0

Customer did not leave a comment.

Josue R. 
Rating:
4.0

Customer did not leave a comment.

josue R. 
Rating:
5.0

Great consumer service!!

karla C. 
Rating:
5.0

Customer did not leave a comment.

Misti F. 
Rating:
3.0

Initially it looked clean, but after getting it home the jostling of the trailer during the ride shook loose dirt and debris that was in it. We found little pieces of broken glass through out it and 2 interior rails were broken that we hadn't noticed when picking it up. I took pictures of it all before I started loading it just in case anyone asked, but no one did. The floor also felt spongy near the axles, but knowing it was reinforced there I didn't worry too much about it. The trailer had a lot of wear and seemed a lot older than the previous rental I had.

Temanuiterangi P. 
Rating:
5.0

Nothing, service was great

talmon H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The back of the truck was swept out, but the cab of the truck had not been cleaned in some time. It wasn't nasty, but a smoker had used it and it still had ashes, used matches, and other small trash items about.

Charles B. 
Rating:
5.0

Wonderful service

Shakib A. 
Rating:
2.0

This is at a hardware store. The only person that knows how to check someone in is the bookkeeper and she was not there until 10 AM. I had to come back to ensure that I was properly checked in.

Gary Q. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle C. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

jesus S. 
Rating:
5.0

n

Eduardo L. 
Rating:
5.0

Everything went great!

Scott B. 
Rating:
5.0

Attendant was very knowledgeable and helpful.

Eric L. 
Rating:
4.0

I have been very happy with U-haul Company, the personnel are very helpful. The location I go to is about 10 minutes from my house, where I had to pick up truck to move myself out of town was 25 minutes from my house, it sure would have been nice if the truck could have been driven to my 10 minute location for pick. Thank you

Ofelia P. 
Rating:
5.0

I was very happy with service and equipment.

Elizabeth A. 
Rating:
5.0

I was impressed by the professionalism of Cecia at this location. She was knowledgeable, friendly, and attentive to our needs. I will definitely make this my UHaul location of choice.

Ricardo G. 
Rating:
4.0

Correctness

FRED M. 
Rating:
5.0

Customer did not leave a comment.

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
4.0

The personnel was very hepfull.”

SALVADOR V. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

This transaction was very professionally executed and completed.

Allen F. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Roberto C. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Awesome customer service, the woman was very knowledgeable and nice, very professional

PARTICK P. 
Rating:
5.0

They should give military discounts

maria S. 
Rating:
5.0

Customer did not leave a comment.

CHAD F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
Rating:
5.0

Great place nice lady that helped me and my wife out

Victor G. 
Rating:
3.0

Customer did not leave a comment.

Diana T. 
Rating:
4.0

Customer did not leave a comment.

Celia M. 
Rating:
5.0

STAFF WAS EXTREMELY HELPFUL AND INFORMATIVE.

Constance F. 
Rating:
5.0

Customer did not leave a comment.

Edgar R. 
Rating:
1.0

have someone learn how to back someone in without damaging their personal vehicle.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Keilah J. 
Rating:
5.0

The owner was wonderful and very attentive to my requests. I had no problem getting the truck I needed the last minute and I was in and out in a flash. I highly recommend!

Alexander S. 
Rating:
5.0

These guys were friendly efficient and very helpful and did an awesome job great work ethic from both guys!

gabriel M. 
Rating:
3.0

Customer did not leave a comment.

Martin J. 
Rating:
5.0

Answer the phone, the uhaul phone is also the fax line and very difficult for them to pick up before the fax tone starts

russell R. 
Rating:
4.0

Very nice people and easy to deal with. Good overall experience.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

GARRETT P. 
Rating:
5.0

Did a night drop off return...all good

AL R. 
Rating:
5.0

Customer did not leave a comment.

Erica C. 
Rating:
3.0

Didn't understand the prices, took quite awhile to get my vehicle even after I checked in early

Shane S. 
Rating:
5.0

Customer did not leave a comment.

crystal H. 
Rating:
1.0

Poor customer service

DAVID G. 
Rating:
5.0

Friendly staff and easy return process!

Tracy G. 
Rating:
4.0

Customer did not leave a comment.

Celina A. 
Rating:
5.0

Customer did not leave a comment.

tony P. 
Rating:
5.0

Customer did not leave a comment.

Jemse C. 
Rating:
5.0

Very good customer service

Norma G. 
Rating:
3.0

NA

Johann G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Awesome staff!

Maria Isela D. 
Rating:
5.0

Customer did not leave a comment.

Vernon H. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo R. 
Rating:
5.0

Was a good experience.

William W. 
Rating:
5.0

Customer did not leave a comment.

Gilbert T. 
Rating:
5.0

Truck was ready on time, clean, and everything worked out great. Customer service was excellent and very friendly.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

the only major issue is that fact that I changed the reservation from 5x8 to a 4x8 and was still charged the 5x8 rate of $18.00. when i asked the store clerk she said that it was correct and would not charge me the $14.00 rate. how can i get a refund??

Floyd H. 
Rating:
5.0

Good trucks

Jose R. 
Rating:
4.0

The assigned drop off location was too far from my home, about 15 miles I found out later that there was a uhaul center just 3 miles away.

Matthew C. 
Rating:
4.0

Great customer service

shawn H. 
Rating:
3.0

Customer did not leave a comment.

Veronica G. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

javier G. 
Rating:
5.0

Customer did not leave a comment.

Antonia H. 
Rating:
3.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Great service. Always great to work with!

Grant S. 
No reviews have been submitted for this location.

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