Charge correct amount. Have better customer service skills from scheduling managers to customers!Rondi D.
Trailer Rental & Towing in Ellsworth, KS at Ellsworth Service Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ellsworth, KS 67439
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Excellent customer service, friendly staff, and a nice selection. Conviently located with easy highway access. A poor internet connection caused a delay in the contract verification, but unfortunately, that may not be negotiable in rural Kansas.Josiah W.
Not charge credit card til after get uhaul back. I was charged 100$ when picked up,said I got refunded back the rest it never got posted to my card...so paided 100$ for in town, couple hours move?!Lacey B.
I did an after hours return. It was fine.Jillian M.
They were very friendly and very helpful.Robert P.
Easy set up. Knew where to park uhaul and knew where to put the key.Lacey B.
Can't think of anything. I will use U-Haul the next move I make and use the same dealer.Craig F.
Ive got nothingCasey T.
An ideal location to return equipment and good customer service.Scott M.
Back wasn't swept out when we picked it up and the online pictures didn't reflect/show the scratches in paint on both sides or that the fuel cap cable was broken. Dolly was a small one not an appliance dolly but we made it work.Tammy B.
The place looked more like a junk yard than a uhaul locationRyan D.
Friendly and prompt service.Alton M.
Great attitude and personality, but had to wait for quite some time for them to open up office. The office is not staffed during business hours full time.Kalen D.
A place to park would be nice and prompt attention to our rental check in avoiding u haul calling us 3 days later wanting to know why we didn't return the trailer promptly.Henry S.
I was given the run around when I first got the uhaul I was told on the phone the night before that it was gonna be in Salina Ks and then the next morning when I called the 800 number I was told it was in Ellsworth Kansas which was 45 miles away from my location I also ordered a dolly and was not provided with one even when I asked for it and still got charged for it. The last lady I talked to on the phone to the 800 was kind about giving me 40 extra miles since I was out of my way to get the uhaul. I feel like there needs to be better communication about what and where you are ordering. I was over charged and was told that since I was over charged that if I had went over in miles or didn't fill up with enough gas it would cover it well I got charged yet again and extra 20$ on top of that of being barely under on the gas. I probably won't be using uhaul againRebecca T.
The couple the run this location are extremely knowledgeable, helpful and go out if their way on a multitude of levels to assist their customers. To them their customers are but just â€œbuyersâ€ they are human beings, meaning people whose lives are important in their own right. An individual feels as if they matter when they purchase from this couple.Susan D.
The service people are friendly and efficient. c The service people are friendly, efficient, and a joy to work with. However, there are no supplies.Donnetta S.
the whole move was a messDonna D.
Car hauler was in excellent shape, performed well, easy to pull, with absolutly no problems. People were friendly and helpful. Very good experience overall.GRANT MICHAEL W.
When I reserve a 26 foot truck and this location has one but is reserving it for a "local", it doesn't make uhaul look very goodMatthew M.
I blew a fuse prior to coming in apparently and they lookedand fixed it. Great helpful friendly staff.Raven W.
They went out of their way to please me.jeff D.
The location was closed when I dropped off the truck. had no contact with any personnel. Left keys and contract in drop box.david C.
We reserved it for Hays, KS. Didn't get notified until 5pm day before that we had to drive 120 miles out of our way to get it. Their attitude is take or it leave, they do not care!!! Very poor customer service with reservations!!!!! I will probably do everything I can to AVOID using UHAUL again. Horrible customer service, Very over priced. Not a bit Happy with UHAUL!!Lisa T.
Thanks for making my move go very Smoothly! Both the pick up location and drop off were very good at making it a very easy process.steve H.