Just had the worst experience I've ever had with any U-Haul dealership, or frankly any company, that I've ever had. Michael the general manager is not capable of understanding even the basics of customer relationships and seems to be looking to any excuse to treat his customers like they are the bad guys. Have several open complains and escalations pending with U-Haul so hopefully they have the ability to reign this guy in. I had things demanded of me, I was threatened, I was stalked over the course of several hours by two employees in a personal vehicle, my truck was seized in an aggressive manner after I was already charged for a full additional day while I had made every indication I was doing what they asked and returning the vehicle anyways and while I was already on the 3rd phone call with customer service. The customer service agent on my line heard the General Manger Michael say "Don't let him in the cab to look for his stuff, theirs nothing in there, just jump in and drive away" to his subordinate Conner that even she was surprised and aghast and stated 'I don't understand what they're doing and I'm sorry.' This is a U-Haul run by thugs as far as I can tell, not sure how they managed to keep operating.
Trailer Rental & Towing in Elmira Heights, NY at U-Haul Moving & Storage of Elmira
Moving to or from Elmira Heights, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Elmira Heights, NY 14903 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Elmira Heights, NY
Cargo trailers in Elmira Heights, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Elmira!
Utility trailers are perfect for towing large or oversize cargo in Elmira Heights, NY 14903. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Elmira provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Elmira Heights, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Elmira Heights, NY online today!
Trailer and Towing Supplies
You could actually have the reserved equipment on site and available. My reservation (res# 88909862) was lost, causing me several problems. The 1 person working (terribly understaffed) did the best he could.
First of all they didn't have the trailer I needed and then had to wait over 15 mins to check out
Mobile app took long to get truck , lock box would not open
I very much appreciate, Rob, the asst. manager, at the U-Haul moving Center of Elmira, on Corning Rd.. He was excellent to work with and made the overall experience enjoyable. He is truly an asset to the company. Please give him my thanks again. Ray Hoobler
Outstanding service from everyone who works their.
I had to pick up in person rather than contactless, as i intended. They slipped in the "safe move " fee which I had declined online. The counter person was not helpful at all.
The manager Michael was professional had patience and made sure everything was exceptional before you took off. this is the kind of customer service we need. Continue the good work. And thanks again.
Rented a pickup truck for 24 hours and couldn't make it back in time so Spoke to someone at uhaul customer service and they agreed to extend my rental from 9-4. I agreed to the charges for the extra time. I then received call from the store I rented it from saying they needed it back by 1030 for a 11 rental. I rushed over to the store to return it. I had returned it at 1040 and was still charged for the extra time I agreed to for the 4 o'clock rental time by customer service. I raised concern with whom I believed was the store manager and he said there was nothing he could do to refund the extra charges because I was a half hour over. I was also told that the gas was at 1/2 by the associate who rented to me and I returned it as such. I was charged 4 dollars gas fee because the record showed 9/16. I called customer service the day I returned it and it didn't get anywhere. On top of the poor customer service experience the truck I had rented looked like it hadn't been cleaned since it was new. I've rented from uhaul 4 times in the last year but after this experience I won't be going to this location again.
Michael and his crew treat me like family! Professional with safety and customer satisfaction are their hallmarks. Best care anywhere!
I was overbilled and after looking at other reviews it seems like overbilling is more common than not
Nothing. The staff is always courteous and helpful and the equipment is in good condition
Michael runs a great shop! The lady was good with the paperwork and hooking up the equipment. Excellent service!
Not charge more than you should and rob my card an extra 20 bucks literally went one trip and was charged almost a hundred dollars ridiculous
All staff members were polite and helpful, location is clean and well cared for. Truck and trailer in excellent condition. Prices reasonable. Very easy and convenient rental. Very satisfied. Thank you.
Got all my moving supplies and the 26' truck from this location. The manager was great and followed all COVID guidelines. And the price of rental for more than 2 weeks was super cheap!
Staff was very pleasant and helpful. Definitely recommend!
Best part is this was a smooth easy rental. Thank you
2 Problems: Reserved through central customer service w. Email confirmation Apparent lack of integration of inventory bet. Central and local. Last minute,local said we coul.d have truck for only 1 day when two reserved for 3 days. We kept truck anyways to travel 1000 miles. Stress. Neither central nor local seemed to understand the gravity of their jobs. Also , Ihaul won't allow1 way rentals out of NYS. We drove it back, our sweat and our dime. Why not be good sports, show a little savvy and direct our business over to Penske:, which claims on paper prospectively to offer 1 way out of NYS. What happened to good communications and good business sense. Share what you know. Traditionally, businesses have let you know if another competitor could meet your needs. Lots of miscommunication and little co cern think we will be back? Think again, UHaul!
I returned truck early, Monday night approx. 9:30pm had reserved until 9:00am Tuesday. Location was closed so used drop box for key. Was billed an additional 20 dollars because location was not open when I returned it, even though it was reserved until the next morning. Had I known I would have kept it until morning. I only live 5 miles from where I rented it from. 20 dollars for early return ridiculous.
Not accommodating at all. We returned the trailer a day early and they gave us a hard time about it. Will NOT ever use this location again.
Was told fuel level was full, it was not. But had to return after hours so I filled It. The total cost from where the gauge was and full was $16 more (have photos of not full gas gauge) rented a truck a week ago and gas gauge was wrong then too had photos to prove it and they agreed it was wrong. Could not check in with the app on 2 phones even after following the instructions. Called 800 to let someone know I could not check in and was on hold for over 10 mins hung up. Was charged $20 even though it was an app issue. Not a good experience. Very unhappy. Will not rent from uhaul again. Seem like they are trying to price gouge with lying about fuel levels.
Won't go here again.
Everything was great. The only problem I saw was that the truck possibly had a leak as the items I moved were a little damp after transporting them.