- more comprehensive mechanical and electrical inspections prior rental - remove from the roads trailers with signs of performance issues - offer transloading support for issues caused by U-haul the trailer had electrical issues after I loaded the trailer and before I left home. Called roadside assistance and they thankfully were able to get the trailer fixed. After 4 hours driving the trailer axel failed and completely broke down almost causing an accident. Called roadside assistance and they called a tow truck who took the trailer to other uhaul location for trailer exchange and transload. I asked for help to transload the cargo as many things required 2 people to move them. All employees denied help due to company liabilities and the roadside assistance team tried to make up for that by offering $100 which I declined as I wanted to come clean in here. this is unacceptable. Employees should have helped as this was not my fault in the first place. this added 5.5 hours to my original 16 hours itinerary.
Ricardo O
Eminence Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eminence, KY 40019
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkIn the middle of nowhere
Sergio fWe were a tad bit late on dropping the trailer off. This is the second time we have used this location and neither time have they assisted with helping us unhook the trailer. Never said we were being charged for the few hours we were late or even asked why we were late. Had my bank not notified us we were charged we would not have known!
Mary RLady was very helpful for me being a first timer
Steven SStaff was king, kept in contact with me and let her know we were running late. Elected to stay late to assist. She was phenomenal
Dana A