Axtually this location was quick, efficient and above average My experience with Uhaul on the otherhand poor. The equipmnent was an auto carrier which had one strap torn off so short that it wouldn't reach the rachet to secure it. So we had to make repairs to the stap ourselves to complete our task. This after reserving the carrier online and being told that the facilities where I wanted to did not have the carrier. The website listed another site which had the carrier and guaranteed it would be there or the location would give me a $50 return, and locate one nearby. A few days later, I received a call stating the the location did not have one. They directed me to another location. I agreed! Then, the day before I was to pick it up, I receive a call stating that location didn't have one and I would have to get it at a location 35 miles away and I wouldn't be able to pick it up at the time that I had chosen. They wanted to move the time forward 2 hours because that location closed early. This would not work, because I was scheduled to be somewhere else at that time. We finally decided on an early morning pick up so that it wouldn't interfere with other things on my schedule. We picked this up Saturday morning, and on Sunday morning we passed a Uhaul that was closer to us to find that they had five sitting there. I doubt very seriously that all five camein the night before! All in all I would say that this was the crappiest service I have had anywhere in a long time. A guaranteed reservation should be exactly what it says! GUARANTEED! I will think twice about my options should I need to rent a trailer in the future. My first choice will not be Uhaul!
Kenneth L
Lillians
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Emporia, VA 23847
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Install power windows and tilted steering wheel.
William RThe representative was very nice, and helpful
TIFFANY WI’m old school and would have liked a paper contract. Blowing up my phone with multiple emails was disturbing
Stephen BNot so much the location but the effort from the owner to accommodate my rental. Snow had come through the area and I was supposed to pick up the trailer at another location. But due to the inclement weather and an stopping to help a stranded motorist we missed the time hack for the original rental place. We contacted U-Haul and they rerouted us to this location. Unfortunately, no one was at the location. We had left messages and were on the line with U-Haul and she contacted us and was able to accommodate us remotely. She was fantastic and was able to further our mission to pick up our stranded vehicle. Great service and very attentive.
Vincint C