I do not know whether or not this survey will reflect the entirety of my experience. First of all, I booked online and when I arrived at my original pick up location, there were no vehicles whatsoever! I had hired someone to assist me with the moving and that was a complete waste of over an hour's worth of labor. I had to contact U-Haul, wait on the phone, communicate this issue with an agent only for them to tell me that, "Yes, I see that there are no vehicles there. Someone made an error." Between the phone calls, driving and such, it took me over an hour extra to find a vehicle at this other location. When I arrived at this location, of course it was closed. I expected that. The lock box worked fine. The vehicle was clean. The process of taking all of the photos was a bit of a pain on the app. The area where I picked this up was rather "sketchy." Right next to the truck that I was picking up, it was clear that someone had leaned against the vehicle to defecate, so we needed to work around that. I was given a discount on the rental, but that barely covered the hourly rate I had to pay someone for helping. Will I use the 24 hour service ever again? Unlikely. Will I use U-Haul again...I will say that this experience left me with a much lower opinion of the company and I will certainly be considering other options for my next rental.
Allen B
USA Mobile Tire Service Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Escondido, CA 92025
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The truck was not ready for us to pick up. We were then instructed to go to another uhaul renter and they also did not have a truck for us like we were told. Threw our entire plan for the day out the window.
Jacob BI’m really disappointed with my recent experience. My order was not handled correctly, and I was charged for services and items I didn’t request. More importantly, a tire that was worked on ended up blowing out while I was driving. I later found out it had been retreaded, which I wasn’t made aware of. This led to damage to many of my personal belongings and created a very stressful and unsafe situation. I’m hoping this was an isolated mistake, but it’s something that needs to be addressed. I’ve reached out to the business and am hoping for a fair resolution.
TAI PDirt everywhere inside truck. Engine sounded like it has an exhaust leak.
Anthony MUhaul told me they open at 7. Nope. Its 8.
Brent M