We've had issues twice with the same pickup location. The first time was because the uhaul website said the location was open, we later found out uhaul's site for location hours are inaccurate compared to the contracted location's direct site. When we arrived there was no one there and we opted for counter pickup. No one called to tell us the location was closed and we had to pick up at another location 30 minutes out of our way. Because of this we did not have possession of the truck at the original reservation time. The rep told us they would adjust it to align with 24 hours from when we actually got the truck. Then the drop off location tried telling us we'd be charged a late fee. Now this time around no one from uhaul ever called the day prior to confirm things, so I reached out due to concern of having issues with pickup again. This pickup location was the closest, everything else was well out of the way. But this time they forgot the appliance dolly. Since we did mobile pickup knowing this contracted location was closed, there was no one to ask. I called uhaul and first they tried giving me a certificate, basically credit, for the fee of the dolly. The certificate is good for 2 years and for any uhaul items. Problem is we didn't currently need anything else for oir move and we jusy purchased a home? So we won't be moving within 2 years. The rep then called another location to see if an appliance dolly was available, without first asking what area would work for us. The rep said she already told the location we were in our way, but we were loading up. Then she said thats fine, we could pick up whenever. Our pickup was for 4:30, by the time I got off the phone with the uhaul rep to sort this out, it was about 4:45. The location she called about the dolly, closed at 5 and we were at least 20 minutes away and closed the next day, so there was no way we were able to get the dolly. The last few times with uhaul have been frustrating and I'm glad we finally have a place we'll be at for a few while so we don't have to go through this again.
JORDAN A
Evans Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etters, PA 17319
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Nobody was there the place said it closed at 4 and i got there at 2:30 and there wasn’t anyone there to help and no place to park the U-Haul
Demetrios PI rarely write reviews, but my recent trip to the U-Haul desk at Evans Auto Repair in Etters was too good not to share. Right from the start, the team went beyond the basics: they asked about my route, suggested the best ramps for easy loading, and even showed me a quick trick for securing my mattress so it wouldn’t slide around. The truck was in fantastic shape. a clean interior and all the straps and blankets I needed already on board. Picking it up felt more like getting help from a friend than renting a vehicle. When I returned it two days later, drop-off was just as smooth. No surprise fees, no drawn-out inspections just a quick thank-you and I was back on my way. If you’re moving in or around Etters, don’t settle for impersonal service. Swing by Evans Auto Repair’s U-Haul counter, you’ll be treated like a neighbor, not a number. Highly recommend!
BRADLEY ECustomer service was excellent. I made an error in my reservation and the woman who helped me (and i regret the I do not remember her name) was extremely helpful. Great rental experience, thank you!
THOMAS Swonderful family shop that provides many helpful services.a hardworking, kind married couple work together here running this particular buisness which gave it a lovely atmosphere. highly recommend
joyce e