I can’t find a place to review U-Haul overall. The employee working at this location was fine however, I made the honest mistake of renting a truck that didn’t have a ramp even though I thought all U-Haul trucks had a ramp. When I realize it, I immediately returned to the store. I never loaded anything into the truck or used the dolly at all and yet U-Haul charged me a full rental. I called customer service and I asked for at least a discount since I was gone maybe 20 minutes and they refused. I have been a loyal U-Haul customer since 2013, I think I may have to look somewhere else for my moving needs if they’re not willing to help a customer out when they make an honest mistake.
Jacob B
Best Trade Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Euless, TX 76040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They overcharged me on how many miles I drove. I only drove around 60 miles and I was charged for 127!? That’s more than double what I put.
Martin Mthe cabin wss dirty and dusty guy who came by shop was nice but could have some sort of uhaul identification like a uhaul vest becuse i didnt know who was it was also muddy
Seth wThe location is off the Main Street and hard to find. It’s in the back of a trucking company. The people running it were real nice though.
Larry EThis location was very hard to find. It's in a more remote area and the UHaul portion is set back off the road behind an auto repair shop/area. There was no sign on the road pointing to the UHaul return area and there was no easily visible address number that could be seen from the road. I had to call UHaul to have them help us find it through the GPS system. I would recommend that this location place a sign by the road pointing people to the UHaul area of the property. For the question about were the personnel helpful, we returned the truck after hours and used the mobile return process so there wasn't anyone there to help.
Kristin S