Tried to drop at Grand Bend location but lady said she couldn't process my bill & no room to park!! If she can process a rental she should be able to process a dropoff! Will never visit her store!! Cost me $$$ in extra mileage!!
DAVID K
ESSO Exeter Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Exeter, ON N0M1S1
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- 4.0 Average Customer Rating
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I visited the website a day before pick up and noticed that they changed my pick up from Exeter to Parkhill,Ontario. I attempted to chat online with a Rep. But that got disconnected, I tried again to chat and was told they were calling my phone, yet no evidence of that. I was directed to call the help center and everything got cleared up right away. It seems that your website and App need serious intervention. Whoever is writing the code isn't testing it properly. Way too many glitches and errors, this will no doubt affect your independent dealers as this case was directing me over 20mins drive away from where I wanted to pick up from.. for no reason, Exeter had a truck available the whole time. Please note, that while driving the truck it gets a harsh vibration above 90km/h. I would guess that it is likely a worn wheel bearing. Also, while holding steering wheel steady, the truck would drift to left or right suggesting that there may be issues with front end steering components although looking at the tires, there is no sign of abnormal wear which is what you should see over time if steering components are worn/damaged. I mentioned it to the clerk when I dropped the truck off in Ayr,Ontario but I don't think he understood what I was talking about. Overall, it was a good experience but would have been a big problem if I wouldn't have checked my reservation the day before...strange too, because I booked it almost a month in advance and at that time I was to pickup in Exeter.
David GI won’t ever recommend U-Haul to anyone ever
RISA ZThe online booking process was great!
Duncan CThe truck was old and did not run well. The staff were friendly and helpful. The website is misleading, it said I could rent a 10 foot cube but they didn't own one and the 15 was already rented. If I hadn't checked my reservation by phone I would have been screwed. I had to speak to the head office and could only get a 26 foot which was ridiculously bigger than I needed but I had to have something. I ended up paying 90 bucks in gas and driving this large old clunker to Toronto to move my son into a one bedroom.
CHRISTIAN B