I was delighted that I could pick up the rental on a Sunday morning (off hours). I was very happy with being able to contact someone to help me with getting the truck door re-latched at 8am in the morning. The service rep was helpful and offered me advice and options. I was disappointed that the advertised vehicle that I reserved on line was actually not available. But was happy that U-Haul contacted me to let me know that it was not available and gave me options to pickup a different vehicle at a different location. I was not happy that the furniture pads that I requested to rent were not in the truck. I was also double billed but was able to contact U-Haul and they reimbursed me. That phone call was very easy. So overall, I received the help and attentions that I needed.
Teresa K
Thermo JJP LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flanders, NJ 07836
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The service was good - it was unusual to see a U-Haul in a flooring store. I left something small in the truck and had to go back (30-minute trip) to get it; the man wouldn't just put it in an envelope and mail it to me.
ANASTASIA SWhen I got there on Saturday Jan 17th I had to go online since office was closed . Customer Service walked me thru it on how to get keys for truck. But no hand truck or furniture pads were inside truck but got charged for both items . Called to let them know. Would like to be reimbursed for these items
Joni GNo one on-site so when it was discovered that that the moving pad were not there i was unable to report it on the spot
Scott DIt was perfect, easy pickup, clean truck, clear instructions!
SILVIA C