Absolutely horrible experience. Spent over 1 hour trying to get the key out of the box with no luck. Called support and could get all the other boxes open but nothing had a key. Had to leave as I was on a time sensitive job. Called when local branch opened and was told there was nothing they could do because the truck was in “dispatch”. Had to call corporate. This whole experience cost me several hundred dollars due to the down time and cost of having staff on the clock without having work to do. Very frustrating experience.
JONATHAN B
US Cellular
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Forest City, IA 50436
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Customer Reviews
- 3.0 Average Customer Rating
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Everything went really good the only issue was that the trailer was missing one of the safety chains
JACOB WHe was the only person working and was on the phone with a cellular customer for at least 20 minutes when we arrived. After the paperwork was completed he couldn't figure out something to get the keys or something, I'm not really sure what. All in all it took close to an hour to get the keys and be on our way.
MICHELLE KThe only thing that was of concern is that the rear door was froze down to the deck. I had to chi the ice out to get the door open. Other than that, everything else was good.
JASON Wway tooooo many pieces of paper... I rented before and was only given one-maybe 2 sheet of legal- smeagal. combine to less pages..I have a flip phone... But assume can al be done online/on phone??? That must be a REAL pain and drawn out process !!!!! I have rented from Rent-ALL. They were fast and in better working condition. Just not as many around in smaller towns..
RICHARD M