I took the truck on time, no customer service, the gentleman get me the key and showed me from distance which was the truck I needed to take, no personal bring me to the truck and show me what to do ( such I was an expert on renting trucks?) the truck after go to my location to load it, then went to my new location from Fort myers to naples, unloaded the truck ( with no issue driving it) from there I went to add gasoline since the only thing I understood was from leaving the truck on same gasoline level I got it ( 1/4 tank) I put $20 on gas and the tanks was filled more that I used it, I brought back the track to the new naples location, just after I dropped the truck I be charged almost $300, cause they said I run the truck almost 300 miles more then expected.. really?! So, first: why nobody checks the milage of the truck before giving it to a new customer, or at least tell the customer to check if the mileage of the truck and the recipe is same, 2*: the truck doesn't have GPS? Seriously you guys cannot check the trip each truck does?! 3*: why should the customers pay someone else mistake?! At least notice each customers what's the best step to follow to guarantee their satisfaction... used hual other time in the past, but never had this problem honestly, this location, sell cars also, maybe they give priority to other businesses before caring over someone that need a truck to move their family to 1 place to other for any reason.. very poor experience, will never rent anything if possible, or if needed will always try go to a unique brand location..
IVAN S
IFA Brothers Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Myers, FL 33901
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Customer Reviews
- 3.5 Average Customer Rating
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I called multiple times to change drop off point no one answered, I spent like 2 hours on the phone calling in. The fuel level wasn’t even correct when I picked up the truck !
ANTONIO SCHECK THE EQUIPMENT BEFORE IT GOES OUT!
james hSpeak English
ANTONIO MI setup truck online and set a pickup time of 8:00am and even chose truck share option. Only to find out that there is no truck share option for the 26’ truck at this location and that they didn’t open until 9:00am at this location. Why did it let me setup the pick up if this location doesn’t do truck share and open until 9:00am. Because of this the moving crew I hired was waiting for an hour with nothing to do so I had to pay them 100.00 to stand around and do nothing.
JOHN P